Service Desk Trainer

Interview Mode : Virtual modeRole : Service Desk TrainerExperience : 5 to 8 YearsLocation : Bangalore, ChennaiMust-Have:Strong analytical, communication, and presentation skills; precise written documentationExperience auditing ticket quality, call/chat/email interactions, and KB/article effectivenessAbility to identify/diagnose issues, categorize/record deviations, and advise on corrective actionsProblem-solving with coaching mindset; collaborate with Lead for upskilling and productivityTime management; multi-tasking; work with minimum supervision and quick learning skillsInterpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)Problem-solving and troubleshooting abilitiesTime managementTeamwork and collaborationIdentify and diagnose issues and problemsGood to have:Well organized with ability to multi-task and work with minimum supervision with quick learning skills.Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issuesDesigned or operated a QA framework (scorecards, rubrics, sampling plans, calibration sessions)Experience with LMS, train-the-trainer, onboarding bootcamps, and refresher programs