Service Desk Trainer

Dear Candidate!Greetings from TCS !!!Role: Service Desk Trainer Location: Bangalore/ChennaiExperience Range: 5 to 8 YearsJob Description:1. Strong analytical, communication, and presentation skills; precise written documentation2. Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness3. Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions4. Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity 5. Time management; multi-tasking; work with minimum supervision and quick learning skills6. Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)7. Problem-solving and troubleshooting abilities8. Time management9. Teamwork and collaboration 10. Identify and diagnose issues and problems11. Categorize and record reported queries and provide solutions12. Support problem identification13. Advise users on appropriate course of action14. Monitor issues from start to resolutionTCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.