Service Development Specialist

🗂 We’re Hiring: Service Development Specialist🕒 Employment Type: Full-Time💼 Level: Mid-Level to SeniorWe are seeking a strategic, customer-focused, and commercially minded Service Development Specialist to identify new service opportunities, improve existing offerings, and support the development of scalable services that meet customer needs and business objectives. This role will work closely with business, operations, sales, marketing, product, and leadership teams to drive service innovation, customer value, and sustainable growth.🎯 Key Responsibilities• Develop and implement service development strategies aligned with business objectives and market opportunities.• Identify new service opportunities through market research, customer insights, competitor analysis, and industry trends.• Analyze customer needs, pain points, feedback, and market demand to identify opportunities for service improvement.• Develop new service concepts, offerings, packages, and value propositions.• Evaluate existing services and identify opportunities to improve quality, efficiency, customer experience, and profitability.• Conduct feasibility assessments, business cases, market analysis, and commercial evaluations for new services.• Work with cross-functional teams to design, test, launch, and improve service offerings.• Develop service models, processes, pricing strategies, operational requirements, and performance frameworks.• Define and monitor service KPIs, customer satisfaction metrics, revenue targets, and performance indicators.• Support service launch planning, go-to-market strategies, marketing initiatives, and sales enablement activities.• Collaborate with Sales and Marketing teams to develop service positioning, proposals, presentations, and customer communication materials.• Work closely with Operations and Technology teams to ensure services can be delivered efficiently and at scale.• Gather and analyze customer feedback to continuously improve service offerings and customer experience.• Identify opportunities for service automation, digitalization, process optimization, and operational efficiency.• Monitor service performance, profitability, adoption, customer retention, and market response.• Prepare management reports, service development plans, business cases, and strategic recommendations.• Coordinate service development projects, timelines, stakeholders, and implementation activities.• Stay informed about emerging technologies, industry trends, customer expectations, and competitive developments.✅ Requirements• Proven experience in service development, business development, product management, consulting, customer experience, or a related field.• Strong understanding of service design, service development, customer needs, and business growth.• Experience developing, launching, improving, or managing service offerings.• Strong market research, analytical, and commercial evaluation skills.• Excellent understanding of customer experience, service performance, and value proposition development.• Strong strategic-thinking, problem-solving, and project management skills.• Excellent communication, presentation, negotiation, and stakeholder management abilities.• Experience working with Sales, Marketing, Operations, Product, Technology, and senior management teams.• Experience with CRM, ERP, analytics, BI, or service management platforms is an advantage.• Strong proficiency in Microsoft Excel and PowerPoint; experience with data visualization tools is preferred.• Ability to translate customer insights and market trends into practical service solutions.• Strong organizational skills with the ability to manage multiple service development initiatives.• Bachelor’s degree in Business Administration, Marketing, Management, Service Management, Economics, or a related field is preferred.• MBA, product management, service design, or business development certification is an advantage.🌟 What We Offer• Opportunity to develop innovative services and directly contribute to business growth.• Exposure to service strategy, customer experience, market development, digital transformation, and commercial innovation.• Opportunity to work across multiple business functions and influence new service initiatives.• Career progression into Senior Service Development Specialist, Service Development Manager, Business Development Manager, Service Strategy Manager, Product Manager, Service Director, or Head of Service Development roles.• A customer-focused, collaborative, and innovation-driven work environment.• Training, mentorship, and professional development opportunities.• Competitive compensation, performance incentives, and comprehensive benefits package.