Service Engineer

Company Description New Smart Office Automation (NSOA), part of Al Ahlia’s Office Automation Division, is a leading provider of office automation, print solutions, and interactive display technologies in the UAE. For over 30 years, the company has supported businesses of all sizes, from SMEs to large enterprises and government entities, with end-to-end sales, service, and managed print solutions. As the authorised distributor of SHARP Multi-Functional Printers and BenQ Interactive Displays, NSOA helps clients increase productivity, reduce printing costs, and modernise workplaces. With exclusive service centers in Dubai and Abu Dhabi and dedicated sales and technical teams, NSOA is known for fast, reliable support and a strong commitment to innovation, quality, and cost-effective solutions. The company’s mission is to empower UAE businesses with reliable office technology backed by exceptional service and long-term support.Role Description The Service Engineer role is a full-time, on-site position based in Dubai, United Arab Emirates. The Service Engineer will install, configure, maintain, and repair office automation equipment, including multi-functional printers, interactive displays, and related systems, at customer locations. Daily tasks include diagnosing technical issues, performing preventive maintenance, providing field service visits, and documenting service activities in line with company standards. The role involves offering technical support, training end users on proper equipment use, and coordinating with sales and technical teams to ensure high customer satisfaction. The Service Engineer will also follow safety, quality, and compliance procedures and contribute to continuous improvement of service processes.Qualifications Candidates should possess strong Troubleshooting and Technical Support skills for office automation, print, and display solutions.Candidates should possess hands-on Field Service and Maintenance & Repair experience with printers, MFPs, and AV/display equipment.Candidates should possess clear Communication skills to interact with customers, document service activities, and collaborate with internal teams.Relevant technical diploma or degree in Electronics, Electrical Engineering, IT, or a related field is preferred.Experience with SHARP MFPs, BenQ displays, or similar office technology brands is an advantage.Ability to work independently on-site, manage schedules, and prioritize multiple service calls.Strong customer service orientation, problem-solving mindset, and willingness to learn new technologies.Valid UAE driving license and readiness to travel within the UAE for field assignments are beneficial.