Service Engineer

Position: Senior Service EngineerLocation: Close to New Jersey is preferredWhat you will be responsible for:Handle complaints / malfunction claims from customers (distributors, end users).Provide efficient technical support to customers, sales & marketing colleagues.On-site support for important project / case (including installation, complex system / equipment failure diagnosis and repairing).On-site visit to the field to collect customer feedback and market information.Repair and maintain main units returned from customers.Service training to customers.Negotiate with customer for service contract, ordering, logistic & admin task.Routine report & business trip report to supervisor and attend products technical update meeting.Assist stock management admin for parts stock & equipment managements.Investigation on the local authority & regulation regarding service including register, reporting etc.Who we are looking for:Bachelor's degree or above, major in electronic biomedical or relevant professional category is preferred.At least more than 3 years' relevant work experience with In-Vitro Diagnostics medical devices.Familiar with the procurement process of local medical organizations, on-line maintenance and repair processes.Understand the industry related charging standards.Technical support work experience will be a plus.Good command of both written and spoken English, non-obvious local accent.Skilled use of computers and office software capabilities.Familiar with medical electronics product and clinical application, experienced in the maintenance of medical electronic products.Local driver's license, suitable for flexible travel, and can adapt to the short-term missions.