Service Engineer Supervisor

Company Description RGL Bio Alliance Corporation, headquartered in Antipolo City, is a trusted distributor of In Vitro Diagnostic (IVD) solutions and technologies for healthcare institutions across the Philippines. The organization focuses on advancing diagnostic capabilities through reliable products, responsive service, and strong technical support. Team members collaborate closely with medical and laboratory professionals to help improve patient outcomes and strengthen public health. Guided by core values of integrity, passion, and commitment, RGL Bio Alliance offers a mission-driven environment for professionals who want to contribute to healthcare innovation and quality.Role Description The Field Service Engineer Supervisor is a full-time hybrid role based in Quezon City, with some flexibility for work-from-home tasks such as reporting, documentation, and coordination. The supervisor oversees a team of field service engineers responsible for installation, calibration, preventive maintenance, and repair of IVD equipment and related systems at client sites. Typical activities include planning service schedules, assigning and monitoring field work, ensuring adherence to safety and quality standards, and providing technical guidance on complex troubleshooting. The role also manages service documentation, prepares performance and service reports, and collaborates with sales and applications teams to support customer needs. This position requires regular on-site visits to healthcare institutions, close coordination with clients, and continuous improvement of service processes to maintain high customer satisfaction.Qualifications With at least 3-5 years of work experience in IVD industry or related field.Strong technical knowledge of medical devices or laboratory equipment, including IVD systems, with the ability to diagnose and resolve hardware and software issues.Experience supervising or leading field service or engineering teams, including task delegation, performance monitoring, and coaching.Capability to manage service operations: scheduling, documentation, inventory coordination, and adherence to safety, regulatory, and quality standards.Effective communication and interpersonal skills to collaborate with healthcare professionals, internal teams, and external partners.Proficiency in using diagnostic tools, basic test instruments, and standard office and reporting software (e.g., spreadsheets, service ticketing systems).Relevant bachelor’s degree in engineering, electronics, biomedical engineering, or a related technical field, or equivalent practical experience.Willingness to travel to client sites within the Philippines and work in hospital or laboratory environments as required.Prior experience in the medical device, diagnostics, or healthcare technology industry is an advantage.