Service Manager

Job Summary:We are seeking an experienced and proactive Service Manager to lead and manage the service operations, ensuring high levels of customer satisfaction, efficient team performance, and smooth execution of after-sales services. The ideal candidate will be responsible for handling service teams, maintaining service quality standards, and driving continuous improvement.Key Responsibilities:Oversee daily service operations, including field service and in-house servicing activitiesManage and lead a team of service technicians and support staffEnsure timely resolution of customer complaints and service requestsMonitor service quality and implement corrective actions where necessaryDevelop and maintain strong customer relationships to ensure satisfaction and retentionCoordinate with internal departments such as sales, production, and logisticsTrack service KPIs, prepare reports, and present performance insights to managementEnsure proper documentation of service activities, reports, and customer feedbackManage spare parts inventory and ensure availability for smooth operationsConduct regular training and skill development sessions for the service teamEnsure compliance with company policies, safety standards, and industry regulationsRequired Skills & Competencies:Strong leadership and team management skillsExcellent problem-solving and decision-making abilityGood communication and interpersonal skillsCustomer-focused mindsetAbility to handle pressure and manage multiple tasksTechnical knowledge relevant to the industry (automobile/electric vehicles/equipment, etc.)Proficiency in MS Office and service management toolsQualifications & Experience:Bachelor’s degree in Engineering / Diploma in Technical Field / Relevant Discipline2-3years of experience in service operations or after-sales servicePrior experience in team handling is mandatoryExperience in EV/Automobile/Equipment industry is preferredKey Performance Indicators (KPIs):Service turnaround time (TAT)Customer satisfaction score (CSAT)First-time fix rateTeam productivity and efficiencyComplaint resolution time.Salary-18k to 25k