Service Manager

We are looking for a dynamic and experienced Service Manager to lead our aftersales service operations and deliver exceptional customer satisfaction while driving workshop productivity and profitability. The successful candidate will oversee the day-to-day service department activities, ensuring compliance with manufacturer standards and operational excellence.Key ResponsibilitiesManage and lead all workshop and service operations.Ensure high levels of customer satisfaction and retention.Monitor workshop productivity, efficiency, and profitability KPIs.Oversee service advisors, workshop controllers, foremen, and technicians.Develop and implement strategies to improve service revenue and customer experience.Ensure compliance with manufacturer standards, policies, and procedures.Manage warranty processes and service quality standards.Analyze operational performance and prepare management reports.Control workshop capacity planning and resource allocation.Lead employee development, training, and performance improvement initiatives.QualificationsBachelor's Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field.Minimum 7-10 years of experience in automotive aftersales/service operations.At least 3-5 years of experience in a Service Manager or senior supervisory role.Strong background in automotive dealerships.