Service Manager

We are looking for a Service Manager, who will be active out on the road a few days a week, then working in our workshop, supporting staff and customers while driving the Service department forward.

Employment Type: Full-Time, PermanentSalary: £42,000 – £45,000 per annum (dependent on experience)Benefits: Private Healthcare, Company Pension Scheme, Company Vehicle / Overnight Allowance, Tools & Test Equipment supplied, Laptop and iPhone.About Trimbio LtdTrimbio Ltd is a trusted provider of medical equipment.

We service, repair, and recondition devices alongside supplying new equipment.We pride ourselves on offering a quick, efficient, and exceptionally high standard of customer care to the healthcare sector. We are seeking a dynamic, hands-on Service Manager to lead our service team, maintain our technical excellence, and drive commercial growth.Role OverviewAs the Service Manager, you will occupy a vital hybrid role within the business. You will spend up to 2 days a week in the field performing hands-on repairs, servicing, and offering direct technical support to our engineering team. The remaining time will be based at our Horsham office, focusing on managing a team of 4 direct reports, overseeing workshop and field inventory, supporting product development and production, ensuring regulatory compliance, and proactively driving new business to expand the service department.Key Responsibilities1. Team Leadership & Operations (4 Direct Reports)Manage and mentor a team of 4 engineers: 2 field-based and 2 workshop-based.Act as the escalation point for complex technical faults, providing hands-on assistance.Support production and product development activities.2. Hands-On Field Service & Technical Support (Approx. 2 Days per Week)Travel to client sites to carry out routine servicing, diagnostics, and repairs.Deliver specialist maintenance across a diverse range of medical equipment, including:Medical couchesRehabilitation devices (e.g., Ultrasound, Laser, Shockwave)Pre-hospital care devices (e.g., AEDs, Vital Sign Monitors)Support, coach, and quality-assure the work of field engineers while on-site.3. Departmental Growth & Business DevelopmentDrive the service department forward by identifying and bringing in new service contracts and repair work.Build partnerships with new healthcare providers and upsell service/calibration packages to existing clients.4. Asset, Stock & Calibration ManagementOversee the organisation, safety, and efficiency of the Horsham workshop.Manage vehicle stock and workshop inventory.Maintain control over company tools and specialised test equipment, ensuring all equipment is meticulously tracked and calibrated on schedule.5. Customer Service & ComplianceHandle customer inquiries daily via phone and email, ensuring a fast and highly efficient resolution to their needs.Review, update, and maintain Standard Operating Procedures (SOPs) and internal processes.Ensure all operations strictly align with current medical industry regulations and quality frameworks.

Requirements

Knowledge, Skills & ExperienceProven Background in Field Service: Essential experience working out in the field as an engineer.Medical Device Repair (Highly Desired): Direct experience servicing, repairing, and calibrating medical, rehabilitation, or pre-hospital care equipment.Leadership Experience: Prior experience managing direct reports, including both field and workshop staff.Commercial Mindset: Comfortable speaking with clients to generate new business, secure contracts, and build long-term relationships.Compliance Mindset: Strong understanding of working within regulated environments, updating SOPs, and managing equipment calibration cycles.Location & Licence: Must be based within a commutable distance of Horsham, West Sussex, and hold a clean, full UK driving licence.