Service Manager

Job DescriptionSam’s Air Control is looking for an experienced HVAC Service Manager to lead and develop our growing team of Service Technicians. This is a hands-on leadership position for an extremely seasoned HVAC professional who has spent years in the field, understands complex diagnostics and troubleshooting, and has progressed into a leadership or management role.The Service Manager will oversee the day-to-day operations of the service department, support technicians in the field, maintain high service and workmanship standards, and help build a strong, accountable, and customer-focused team. The ideal candidate is a hands-on leader, not simply an office manager, who can earn the respect of experienced technicians while effectively coaching, developing, and holding the team accountable. Strong communication, technical expertise, problem-solving, and sound decision-making are critical to success in this position.ResponsibilitiesLead, supervise, coach, and develop HVAC Service TechniciansProvide technical guidance and support on complex service and diagnostic issuesOversee daily service operations and work closely with dispatch to ensure efficient schedulingConduct field visits, ride-alongs, quality checks, and technician coachingMonitor technician performance, productivity, quality, callbacks, and customer satisfactionTrain and mentor technicians on technical skills, troubleshooting, customer communication, and company proceduresAddress technician performance issues and hold team members accountable to company standardsHandle escalated customer concerns and work toward effective resolutionsReview service tickets, invoices, notes, and technician documentation for accuracy and completenessHelp ensure technicians follow proper safety procedures, HVAC codes, and company standardsAssist with recruiting, interviewing, onboarding, and developing new Service TechniciansCoordinate with Sales, Installation, Dispatch, and Office teams to ensure a smooth customer experienceHelp identify opportunities to improve service department efficiency, quality, and profitabilityMaintain strong relationships with technicians, customers, vendors, and internal teamsRequirements8+ years of hands-on HVAC service experience preferredPrevious leadership or management experience in HVAC requiredStrong residential HVAC service and diagnostic backgroundExtensive knowledge of heating and cooling systems, including furnaces, central A/C, heat pumps, boilers, and mini-splitsStrong troubleshooting and diagnostic abilitiesExperience managing, mentoring, or supervising HVAC techniciansExcellent verbal and written communication skillsStrong organizational and problem-solving skillsAbility to work effectively with both field technicians and office staffAbility to hold employees accountable while maintaining a positive team environmentValid driver's license with a clean driving recordEPA 608 certification preferredExperience with ServiceTitan or similar HVAC/service management software is a plus