Service Manager-Custom Motors

About The RoleTECO-Westinghouse is seeking an experienced and results-driven Service Manager-Custom Motors to lead our Service organization and drive growth across aftermarket support, field service operations, warranty administration, and DC motor sales. This leadership role is responsible for developing and executing service strategies, managing customer relationships, ensuring operational excellence, and achieving revenue and profitability goals.The ideal candidate combines strong technical and commercial expertise with a passion for customer satisfaction, team development, and continuous improvement. This position provides leadership for Field Service Technicians, Customer Service Representatives, Warranty Administrators, Project Administrators, and DC Motor Sales personnel while serving as a key partner to Operations, Engineering, Finance, and Sales.Key ResponsibilitiesBusiness Leadership & StrategyDevelop and execute the Service Business Unit strategy to achieve sales growth and profitability objectivesIdentify and pursue new business opportunities within service, repair, aftermarket support, and technical servicesMaintain and grow existing service relationships, including key accounts within the nuclear, industrial, and mining sectorsMonitor business performance and implement initiatives to improve financial results and customer satisfactionTeam LeadershipLead, mentor, and develop Service Business Unit personnel, including:DC Motor Sales TeamField Service TechniciansWarranty and Technical Support AdministratorsCustomer Service RepresentativesProject AdministratorsEstablish performance expectations and support employee development through coaching and trainingManage hiring, onboarding, performance evaluations, and employee engagement initiativesCustomer & Commercial ManagementOversee customer support activities related to field service, warranty claims, and aftermarket servicesEvaluate warranty claims and make commercial determinations regarding warranty coverage and resolutionDevelop, review, and approve service quotations while maintaining target profit marginsMeet with customers, inspectors, and stakeholders to address technical, commercial, and operational mattersEnsure timely communication regarding project schedules, shipping dates, and service commitmentsOperational ExcellenceCoordinate service activities with Production Planning, Engineering, Quality Assurance, Finance, and Sales teamsSupport engineering service operations and technical problem resolution when requiredDrive continuous improvement initiatives focused on efficiency, customer satisfaction, and business performanceDevelop and implement training programs to strengthen technical and customer service capabilities across the teamEnsure compliance with company policies, quality standards, safety requirements, and ISO 9001 processesQualificationsEducation & ExperienceBachelor's degree in Engineering or a related technical discipline preferred; equivalent industry experience will be consideredMinimum of 3–5 years of experience in motor repair services, field service operations, industrial equipment support, or a related fieldPrevious leadership or supervisory experience managing technical or service-focused teamsExperience with warranty administration, customer service, and aftermarket support operations is highly preferredSkills & CompetenciesStrong leadership and team development capabilitiesExcellent communication, organizational, and interpersonal skillsAbility to manage customer relationships and resolve complex commercial and technical issuesStrong business acumen with experience managing profitability and operational performanceProficiency with Microsoft Office Suite, including Outlook, Excel, and WordAbility to interpret technical documentation, business reports, and customer requirementsWhat You'll BringA customer-first mindset with a commitment to service excellenceStrong problem-solving and decision-making skillsThe ability to balance strategic planning with day-to-day operational executionExperience working cross-functionally in a manufacturing, industrial, or technical service environmentA continuous improvement mentality focused on efficiency, quality, and growthPhysical RequirementsPrimarily office-based with occasional visits to manufacturing and service environmentsAbility to sit, stand, walk, and communicate effectively throughout the workdayOccasionally lift or move items up to 10 poundsReasonable accommodations may be made to enable individuals with disabilities to perform essential job functionsWhy Join TECO-Westinghouse?At TECO-Westinghouse, you'll have the opportunity to lead a critical business function supporting customers across a wide range of industrial applications. We offer a collaborative environment where innovation, accountability, teamwork, and customer satisfaction drive our success.TECO-Westinghouse is an Equal Opportunity Employer and is committed to maintaining a safe, inclusive, and drug-free workplace.