Service Manager – Heavy Equipment

Job Title: Service Manager

Location: Kamloops, British Columbia, CanadaJob Summary:We are seeking an experienced Service Manager to oversee the Service Department and manage aftermarket support operations for heavy equipment, including diagnostics, repairs, and maintenance.

Key Responsibilities

Manage daily service operations across shop, field, and resident locations.Oversee service teams, including Foremen, Leadmen, Service Writers, and Technicians.Ensure timely service delivery, customer satisfaction, and quality standards.Manage departmental budgets, revenue, profitability, and performance KPIs.Coordinate with Parts and Sales teams to minimize equipment downtime.Handle customer issues, service quotations, work orders, warranty claims, and billing.Lead recruitment, training, performance management, and team development.Ensure compliance with workplace safety and company policies.

Key Requirements

5–7 years of progressive experience in service management and business operations.Experience working with a heavy equipment dealership.Strong leadership, team management, and customer service skills.Good understanding of service operations, budgeting, and financial KPIs.Excellent communication, organizational, and problem-solving skills.

Preferred Qualifications

Journeyperson Heavy Equipment Technician Certification.Blue Seal Certification in Service Management or relevant management training.