Service Operations & Technical Supervisor

About MountzSince 1965, Mountz Inc. has developed, produced, and serviced torque solutions for the manufacturing industry. With a 60-year history and a 100% focus on torque, our tools are used on assembly lines at some of the world’s largest manufacturing companies.As part of Snap-on, Inc., Mountz continues to build on its expertise in torque solutions while expanding opportunities to support manufacturers with accuracy and precision.The RoleWe are seeking a Service Operations & Technical Supervisor to lead the day-to-day operations of our San Jose Service team while providing technical leadership and support across the broader Service organization.This role is ideal for an experienced service or technical professional who enjoys leading people, solving complex technical problems, improving processes, and developing team capabilities.You will oversee San Jose technicians and the Service Coordinator while serving as a key technical resource for calibration, repair, field service, measurement processes, and technical quality.This position is based at our San Jose, CA facility.What You’ll DoLead, coach, develop, and retain the San Jose Service team.Manage daily calibration, repair, and field service operations, including workload, scheduling, priorities, and resources.Monitor service performance, turnaround times, backlog, quality, and customer commitments.Provide technical guidance and escalation support for complex calibration, repair, torque, and field service issues.Develop and standardize technical methods, procedures, work instructions, and best practices.Provide technical training, mentoring, cross-training, and competency development.Support quality, compliance, audits, corrective actions, and accreditation activities, including ISO/IEC 17025, ISO 9001, and ISO 6789, as applicable.Investigate technical issues, out-of-tolerance conditions, quality concerns, repeat failures, and warranty issues.Partner with cross-functional teams to improve serviceability, technical readiness, and operational performance.Lead continuous-improvement initiatives focused on reducing turnaround time, backlog, rework, repeat failures, and operational waste.Help establish consistent technical practices and capabilities across Service locations.What We’re Looking ForExperience leading or supervising a technical, calibration, repair, field service, or similar operation.Strong technical problem-solving and troubleshooting skills.Experience with calibration, torque measurement, repair, or related technical processes preferred.Demonstrated ability to coach, develop, and motivate employees.Strong organizational, communication, and prioritization skills.Ability to manage day-to-day operational demands while also driving longer-term technical improvements.Experience with quality systems, ISO standards (9001 or 17025), or accredited laboratory/service environments preferred.A hands-on, collaborative approach with a commitment to safety, quality, customer satisfaction, and continuous improvement.Ability to lift and/or move objects up to 50 pounds.Military PMEL/TMDE experience is a plus.BenefitsMountz offers a competitive compensation and benefits package, including:Paid time off and paid holidaysTraining and career growth opportunitiesMedical, dental, and life insurance, with 100% of the employee premium paid by the companyFlexible Spending AccountEmployee Assistance ProgramEligibility to participate in a 401(k) planSnap-on Employee Stock Purchase PlanExperienced managers committed to ongoing development and successIf you’re a hands-on technical leader who enjoys developing teams, solving technical challenges, and improving the way work gets done, we’d like to hear from you.