Service-Oriented and Discreet Estate Manager

JRN #2702A discrete family is seeking an experienced Estate Manager to oversee the day-to-day operations of one of their primary residences. Reporting to the Director of Properties, this role leads a household team of three and partners closely with the Facilities Manager, Lead Housekeeper, and internal staff to keep the home organized, fully operational, and guest-ready at all times. The ideal candidate is a hands-on leader with a hospitality mindset, strong project and vendor management skills, and a high standard of service, presentation, and discretion.This is an opportunity to join a fantastic household operation with a wonderful family and excellent track record of long-term employment.KEY RESPONSIBILITIESOversee daily operations of the residence, keeping the home maintained, organized, and prepared to the highest standards for the principals, family, and guestsConduct regular walkthroughs to find maintenance, housekeeping, presentation, inventory, and service needs, and make sure they get resolved on timeEstablish and maintain household service standards, operating procedures, and routinesAnticipate household and principal needs and find ways to improve efficiency, service, and organizationLead and develop a team of three household staff, setting clear expectations and accountability and building a culture of exceptional serviceManage staff schedules, daily priorities, performance, training, and workflow to ensure full coveragePartner with the Facilities Manager, Lead Housekeeper, and internal team on priorities, projects, and preventative maintenanceManage household projects from planning through completion, including scope, timeline, budget, and outcomes, and report progress, risks, and changes to stakeholdersSource, vet, schedule, and manage vendors and contractors. Negotiate agreements and review contracts, proposals, and invoices for accuracy, scope, and budgetConfirm vendors have the required documents (Certificates of Insurance, confidentiality agreements, and other compliance items) before work beginsHelp prepare and manage the household operating budget, monitor spending, and recommend priorities for service agreements and projectsMaintain organized records of vendors, contracts, warranties, service agreements, inventories, and property documentsOversee purchasing of household supplies and specialty items, plus packages, mail, and deliveriesPrepare the residence for the principals, family, and guests with close attention to presentation, comfort, and preferencesCoordinate preparations for guests, dinners, special occasions, and events with internal teams and outside vendorsMaintain strict discretion, confidentiality, and sound judgment with sensitive informationQUALIFICATIONSCollege degree in Hospitality or a related field and 5+ years of management experience, or an equivalent mix of education, training, and experiencePrivate estate, hotel, hospitality, or museum experience preferredPrior personal assistant or similar experience a plusExceptional interpersonal and communication skills with a positive attitudeExperience in administrative support, scheduling, and general office proceduresAdvanced smartphone and computer skillsExcellent time management. Able to organize and coordinate multiple projects at onceKeen attention to detail, honest, adaptable, dependable, and willing to do hands-on workAble to bend, reach, push, and pull, move furniture or equipment, and lift up to 15 lbs occasionallyMust have a car to be used as neededMust be able to travel occasionally, domestically

Location: Los Angeles, CACompensation: 140-175K DOE + full packageSchedule: Monday-Friday with flexibly to work extended hours and weekends as needed and when principals are in residencePocketbook Agency is acting solely as a recruiting and placement firm for this position and is not the employer of record for this role unless otherwise explicitly stated.

All hiring decisions, compensation, benefits, and employment terms are determined by the client employer. By applying, you acknowledge that submission of an application does not guarantee placement or employment.Pocketbook Agency is an equal opportunity recruiting firm and does not discriminate in its recruiting, screening, or placement practices based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.