Service Representative

Team Leader – Support ServicesEnglish Version

Job Title: Team Leader – Support Services

Department: Support ServicesReports To: Support Services Manager

Location: Jeddah - Industrial City 1

Employment Type: Full-timeJob SummaryThe Team Leader – Support Services is responsible for supervising and coordinating the daily activities of the support services team, ensuring efficient service delivery, compliance with company policies and procedures, and achievement of operational targets.

The role involves team leadership, performance monitoring, coordination with internal departments, and continuous improvement of support services.Key ResponsibilitiesLead, supervise, and coordinate the daily activities of the Support Services team.Assign tasks and responsibilities to team members and ensure timely completion.Monitor team performance against operational KPIs and service standards.Provide guidance, coaching, and support to team members to improve performance.Ensure compliance with company policies, procedures, health and safety requirements, and applicable regulations.Coordinate with other departments to ensure smooth and efficient service delivery.Handle operational issues, complaints, and escalations and ensure appropriate resolution.Prepare and maintain operational reports, records, and performance updates.Monitor attendance, schedules, workload, and staffing requirements.Identify operational gaps and recommend corrective and preventive actions.Support the implementation of process improvements and efficiency initiatives.Conduct team meetings and communicate operational updates, priorities, and company requirements.Assist in training and onboarding new employees.Maintain a professional, customer-focused, and collaborative work environment.Perform other duties as assigned by management.QualificationsBachelor’s degree or diploma in Business Administration, Operations Management, or a related field.0–3 years of relevant experience in support services, operations, administration, facilities, or a related field.Previous supervisory or team leadership experience is preferred.Good knowledge of operational processes and performance management.Strong communication, leadership, and problem-solving skills.Good command of Microsoft Office applications.Ability to work under pressure and manage multiple priorities.English and Arabic language skills are preferred.Key CompetenciesLeadership and team managementCommunication and interpersonal skillsProblem-solving and decision-makingPlanning and organizationCustomer service orientationPerformance managementTime managementConflict resolutionAttention to detailContinuous improvementKey Performance Indicators (KPIs)Team productivity and service deliveryAchievement of operational targetsService quality and customer satisfactionResponse and resolution timesCompliance with policies and proceduresTeam attendance and productivityReduction of operational issues and complaintsTimely completion of reports and assigned tasks