Service Solutions Manager

On behalf of Huawei, a world-renowned IT and Communications company, we are looking for a skilled Service Solutions Manager to support the development and delivery of our telecom customers.In this role, you will act as the owner of professional services and commercial scenario sales for a specific customer segment in the representative office. Conduct insight planning for the service domain of this single customer segment and manage sales project execution, and take accountability for service scale growth, deliverability, and commercial closed-loop of the customer segment.

Job Description

1. Be responsible for service solution planning of the system department, undertake service sales targets and market objectives for service solutions within the department. 2. Manage general customer relationships, key account relationships, customer satisfaction and post-project product evaluation for the maintenance portfolio of the system department. 3. Plan and execute brand activities for service business development of the customer segment; organize customer technical exchanges, industry partner forums, customer training and capability enablement programs. 4. Manage service sales operations for the customer segment. Through deep collaboration with customers, identify customer business pain points and requirements, and explore sales leads and business opportunities. 5. Collect, analyze, prioritize, submit and follow up on requirement implementation via key customer-facing activities; maintain a clear understanding of customers’ development demands for network operation, optimization, maintenance and operations. 6. Lead technical guidance and influence shaping for key customers, to support customers’ medium-to-long term network transformation, Opex savings, and strategy implementation covering network planning, construction, maintenance, optimization and operations.

Requirements

1. Master and apply knowledge of service and software solutions; understand the composition, current status and development trends of carrier networks. 2. Gain insights into customers’ Opex planning and demands for network operation, optimization, maintenance and operations; understand carrier network and end-user experience. 3. Be familiar with delivery and service business processes within the representative office.4. Possess excellent communication skills.