Service Supervisor

Company Description YourChef, a subsidiary of TATRA, specializes in catering services for social events, corporate functions, and large-scale food production. Established in 2018, the company has built a reputation for meeting diverse client needs while upholding strict quality and safety standards. YourChef’s team consists of qualified, experienced, and certified professionals committed to delivering reliable and high-quality catering solutions. The company focuses on consistency, client satisfaction, and operational excellence across all types of events. Working at YourChef offers the opportunity to be part of a growing, service-oriented organization in the catering industry.Role Description The Service Supervisor is a full-time, on-site role based in Riyadh, responsible for overseeing service operations during events and daily catering activities. This role includes supervising service staff, coordinating event setup and service flow, and ensuring that food presentation and service standards meet company and client expectations. The Service Supervisor monitors service quality and timing, addresses guest feedback, and supports the team in resolving issues quickly and professionally. The role also involves scheduling and guiding staff, conducting on-the-job training, and ensuring adherence to safety, hygiene, and company policies. Collaboration with kitchen, logistics, and client-facing teams is essential to deliver smooth, high-quality catering services.Qualifications Candidates should possess strong Supervisory Skills to manage service teams, coordinate shifts, and maintain high service standards.Candidates should possess Customer Service and Customer Satisfaction skills to handle guest inquiries, resolve concerns, and ensure a positive event experience.Candidates should possess Training and Communication skills to coach staff, deliver clear instructions, and support continuous service improvement.Experience in catering, hospitality, or food service operations is highly beneficial.Ability to work on-site in Riyadh, including evenings, weekends, and holidays as required by event schedules.Strong organizational skills, attention to detail, and the ability to perform effectively in fast-paced, high-pressure environments.Proficiency in basic reporting and shift documentation; familiarity with safety, hygiene, and quality standards in food service.Previous leadership experience in hospitality or catering and fluency in English; Arabic proficiency is an advantage.