Service Supervisor, Utility Projects

Job ResponsibilitiesBe responsible for team building, performance appraisal and daily management of the Latin‑America after‑sales service team (including foreign employees). Improve the team’s professional competence and service capability, and resolve internal communication and collaboration issues within the team.Establish and optimize after‑sales service procedures for Latin‑America region to guarantee service efficiency and quality.Coordinate overall customer service requests, handle major customer complaints and disputes, formulate crisis response plans, and monitor key after‑sales service KPIs.Liaise with local service partners and spare‑part suppliers to build stable cooperative relationships.Efficiently align with relevant headquarters departments, timely feed back after‑sales service status in Latin‑America, strive for resource support, and ensure effective implementation of headquarters policies within the region.Job RequirementsFluent working‑level English for local communication, cross‑cultural communication skills. Spanish proficiency required. Basic Chinese preferred.Minimum 3 years of working experience in after‑sales service, with overseas after‑sales management experience.Hands‑on experience in on‑site project delivery and team management.This role requires long‑term assignment or frequent business travel to Honduras, Panama and other regions.