Service Technician

Senior Field Service Technician / Service Operations LeadLocation: Long Island, New YorkPrimary Service Area: Nassau and Suffolk Counties, with some work in New York City and occasional out-of-state travelCompany: Green Office Solutions, Inc.Green Office Solutions is looking for an experienced, dependable technician who can take ownership of service calls, equipment installations, and day-to-day field operations.This is not an entry-level position. We need someone who can receive a service ticket, diagnose the problem, determine what is needed, complete the repair, and communicate clearly with both the client and our office—without requiring constant direction.The right person will have strong experience servicing printers, copiers, and multifunction devices, along with enough IT and networking knowledge to handle the technology surrounding today’s office equipment.What You’ll Be DoingDiagnose and repair printers, copiers, multifunction devices, scanners, and related office technologyManage service calls from start to finishIdentify required parts and submit accurate parts requests promptlyBuild, configure, program, deliver, and install equipmentConfigure network printing, scanning, email, address books, faxing, and device applicationsPerform preventative maintenance and help reduce repeat service callsMaintain an organized parts and equipment inventoryDocument completed work accurately and communicate status updates clearlyWork directly with clients in a professional, positive, and helpful mannerAssist with larger equipment deployments and multi-location client projectsHelp improve service procedures, organization, and efficiency as the company growsWhat We’re Looking ForProfessional experience repairing printers, copiers, or multifunction devicesStrong mechanical and electrical troubleshooting skillsWorking knowledge of networking, Windows environments, print drivers, scanning, SMTP, and related office technologyAbility to manage several assignments while keeping priorities organizedAbility to work independently and make sound decisions in the fieldStrong follow-through and attention to detailComfortable locating parts, researching technical issues, and completing repairs efficientlyWillingness to follow established procedures while also suggesting better ways to do thingsA positive attitude and a client-first approachValid driver’s license and willingness to travel throughout Nassau and Suffolk Counties, into the five boroughs, and occasionally outside New YorkAbility to attend a weekly meeting in Center Moriches; in-person attendance is preferredExperience with Lexmark equipment, managed print platforms, ConnectWise, Microsoft 365, networking, or MSP environments is a strong advantage, but we are open to technicians with experience on other major copier and printer brands.Who This Position Is Best ForThis role is ideal for a senior technician who wants more responsibility, more autonomy, and the opportunity to grow into a leadership role.You may currently be a strong field technician who is tired of being treated like a number at a large dealership. You may already help train other technicians, organize parts, solve difficult service problems, or keep your department running without receiving the title or recognition.At Green Office Solutions, your experience and ideas will matter.About Green Office SolutionsGreen Office Solutions is a family-owned office technology company founded in 2005. We support businesses with printers, copiers, managed print, voice, IT, cybersecurity, and related office technology.We believe in honesty, flexibility, personal service, and solving problems properly. Our clients rely on us because they can assign us a task and trust that we will handle the details.Our motto is simple: We make it easy.We are a growing company, and this position is an important part of our next stage. The person we hire will help strengthen our service operation while allowing the company’s ownership to focus more heavily on business development and growth.Compensation and BenefitsCompensation will be based on experience, technical ability, and the level of responsibility the candidate can assume.