Service Technician

A global leader in premium consumer technology brand is seeking a skilled Service Technician to join its growing team. The organisation operates in over 150 countries with a strong international presence and a reputation for delivering innovative technology solutions. With thousands of employees worldwide and partnerships across elite sporting events, the company continues to set industry standards in performance, technology, and customer experience.This role is ideal for a technically strong, customer-focused professional who thrives in a field-based service environment and is passionate about delivering exceptional after-sales support.The RoleThe Service Technician will play a key role in ensuring complete customer satisfaction through the installation, maintenance, and servicing of advanced fitness equipment. Acting as a customer advocate, the successful candidate will be responsible for resolving technical issues efficiently while maintaining high service performance standards.Key Responsibilities of Service Technician:Execute service jobs in line with defined standard operating proceduresDeliver strong field performance against key service KPIsInstall, maintain, troubleshoot, and repair technical equipmentConduct effective root cause analysis to determine appropriate solutionsManage and maintain accurate parts inventoryEducate customers on proper technical use and care of equipmentAccurately manage work orders and service reportsProvide structured technical feedback from the field to internal teamsCommunicate estimated arrival times and manage customer expectationsEscalate complex issues when requiredEnsure accurate service data reportingMaintain company equipment and vehicles safely and responsiblyAdhere to all Health & Safety standards and company guidelinesRequirements of Service Technician:3–5 years’ experience in a similar service engineering roleDiploma or Degree in Electronics & Communications or related fieldStrong mechanical and electronic engineering capabilitiesProven ability to troubleshoot, test, repair, and service technical equipmentExperience using mobile tools and service applicationsBasic knowledge of IT networking (advantageous)Experience managing service orders and customer requestsStrong organisational and reporting skillsClear communication skills and customer-facing experienceTeam-oriented with a transparent and professional approachIf this is a right opportunity for you, we'd love to hear from you. Please apply