Service Transition Manager (Arabic Speaker)

Client Introduction:In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.Job Role: Service Transition Manager - Arabic SpeakerWork Location: Sharjah, UAEEmployment Type: 24 months extendableNotice period: 30 days maximumClient: Government EntityJob SummaryThe Service Transition Manager will be responsible for overseeing the successful onboarding, rollout, adoption, and ongoing service delivery of the organisation's enterprise and digital services. The role will involve daily engagement with client entities, the PMO, IT Operations & Infrastructure, vendors, and other internal teams to ensure services are delivered effectively and aligned with business priorities.Key ResponsibilitiesService Transition & Operational ReadinessLead transition planning and execution for newly delivered platforms and services.Define and manage transition governance, milestones, risks, and dependencies.Ensure operational readiness of support, infrastructure, security, and business teams.Coordinate knowledge transfer and handover activities between project and operational teams.Manage stabilization activities following go-live and entity onboarding.Track transition success criteria and acceptance into business-as-usual operations.Entities Onboarding & RolloutLead onboarding and migration activities for new client entities and internal users.Develop and execute rollout and migration plans.Coordinate readiness, communication, and transition activities.Develop onboarding frameworks, playbooks, and standard operating procedures for new client entities.Monitor adoption and utilization metrics following onboarding activities.Support change management and user/stakeholder engagement activities.Demand & Request ManagementAct as the focal point for collecting and managing platform-related requests.Coordinate with stakeholders to understand business requirements and set priorities.Work with the PMO to plan and prioritize approved requests.Provide management with visibility of request status, timelines, and delivery plans.PMO & Project CoordinationWork closely with the PMO team to align service activities with project objectives.Participate in project closure and transition readiness assessments.Establish transition acceptance criteria prior to project sign-off.Ensure all documentation, training materials, support procedures, and operational requirements are completed before transition approval.Manage the formal handover process from project delivery teams to operational support teams.IT Operations & Infrastructure CoordinationEnsure operational teams are prepared to support new services and onboarded entities.Coordinate release readiness and post-deployment stabilization activities.Support knowledge transfer and support model implementation.Facilitate transition-related issue resolution during onboarding and rollout phases.Facilitate communication between business users and support teams.Stakeholder ManagementBuild and maintain strong relationships with business and technical stakeholders.Facilitate workshops, service reviews, and planning sessions.Manage stakeholder expectations and communications.Escalate critical issues and provide management reporting as required.Governance & ReportingPrepare service performance reports, dashboards, and executive summaries.Track service KPIs, demand metrics, adoption rates, and improvement initiatives.Ensure compliance with governance processes and organizational standards.Provide regular updates to leadership on platform performance and planned activities.Key DeliverablesEntity onboarding and adoption management.Rollout and migration planning.Transition governance and readiness assessments.Operational readiness and project handovers.Transition status reporting and KPI tracking.Stakeholder engagement and communication.Adoption monitoring and benefits realization reporting.Knowledge transfer and support readiness coordination.Qualifications & ExperienceBachelor's degree in Information Technology, Business Administration, Engineering, or a related field.Minimum 5 years of experience in Service Delivery, IT Service Management, Enterprise Applications, or PMO-related roles.Experience managing stakeholder requests, service improvements, and operational transitions.Strong understanding of IT service management principles and operational processes.Experience managing service transitions, onboarding programs, digital transformation initiatives, or enterprise platform deployments.Experience coordinating project-to-operations handovers.Experience working with government entities or large enterprise stakeholders.Experience managing organizational change, adoption, or rollout initiatives.Preferred CertificationsITIL Service Transition or equivalent service management certification.Project management experience (preferred).Agile or Scrum certification (preferred).About DautomDautom is a globally recognized IT consulting and technology services organization committed to enabling digital transformation through innovation, expertise, and a people-centric approach.We partner with leading organizations across industries to accelerate business growth by delivering exceptional talent, strategic IT consulting services, and innovative technology solutions. With a strong global presence and deep industry expertise, Dautom empowers businesses to enhance operational excellence, embrace digital evolution, and achieve sustainable success.If this opportunity aligns with your expertise and career aspirations, we invite you to share your updated resume at shaloo.rani@dautom.com. Our team will be pleased to connect with suitable candidates for further discussions.