ServiceNow Business Analyst

🚀 Hiring: ServiceNow Business Analyst💼 Exp: 6-10 Years📍 Location: Faridabad🏢 Work Mode: HybridJob DescriptionKey ResponsibilitiesBusiness Analysis & Requirement GatheringWork closely with business stakeholders to understand business needs, challenges, and objectives.Conduct requirement-gathering sessions, workshops, interviews, and discussions with stakeholders.Document business requirements, functional requirements, and process workflows.Analyze current business processes and identify gaps, inefficiencies, and opportunities for improvement.Translate business requirements into clear and actionable ServiceNow functional requirements.Validate requirements with relevant stakeholders and ensure alignment with business objectives.ServiceNow Functional ExpertiseProvide functional expertise across the ServiceNow platform, particularly ITSM modules.Work on ServiceNow processes such as:Incident ManagementChange ManagementProblem ManagementRequest ManagementUnderstand business processes and map them effectively to ServiceNow capabilities.Support the design and enhancement of ServiceNow workflows and processes.Identify opportunities to improve automation, service delivery, and operational efficiency.Work with technical teams to ensure requirements are correctly translated into the ServiceNow platform.Required Skills & Experience5–10 years of relevant experience as a Business Analyst, preferably in ServiceNow/ITSM environments.Strong understanding of the ServiceNow platform.Hands-on functional experience with one or more ServiceNow ITSM modules.Strong knowledge of Incident, Change, Problem, and Request Management processes.Experience in business requirement gathering and functional analysis.Strong understanding of IT Service Management processes.Experience preparing BRD, FRD, user stories, process flows, and functional specifications.Experience in gap analysis and business process improvement.Experience working with ServiceNow technical/development teams.Good understanding of testing, UAT, and defect management.Strong stakeholder management and communication skills.Ability to understand complex business requirements and translate them into practical solutions.EducationGraduate in any discipline.A degree in Computer Science, Information Technology, Business Administration, or a related field would be an advantage