Servicenow Business Analyst

We are looking for a ServiceNow Business Analyst to support ServiceNowimplementation and enhancement initiatives. The role involves working with businessand technical teams to gather requirements, document processes, and help delivereffective ServiceNow solutions.Key Responsibilities Gather and document business requirements for ServiceNow projects andenhancements. Create functional specifications, user stories, and acceptance criteria. Collaborate with ServiceNow developers to support solution delivery. Support configuration activities across ServiceNow modules such as ITSM,HRSD, CSM, and ITOM. Participate in stakeholder meetings and requirement-gathering workshops. Assist with UAT, including test case preparation and defect tracking. Maintain project, process, and system documentation.Required Skills & Experience 3-5 years of experience as a Business Analyst, preferably on ServiceNowprojects. Good understanding of the ServiceNow platform and core modules. Experience in requirement gathering, BRD/FRD documentation, and processmapping. Knowledge of Agile/Scrum methodologies. Strong analytical and problem-solving skills. Good communication and stakeholder management skills. Willingness to work from the office 5 days a week in the 2:00 PM to 11:00 PM shift.Preferred Skills ServiceNow CSA certification or equivalent knowledge. Exposure to ServiceNow workflows, forms, and basic configurations. Understanding of ITSM processes. Basic JavaScript knowledge is an added advantage.Education Bachelor’s degree in computer science, Information Technology, or a relatedfield.