ServiceNow Business Process Consultant

Come to one of the biggest IT Services companies in the world! Here you can transform your career!We are looking for a ServiceNow Business Process Consultant (ITXM) who wants to learn and transform his/her career.Requirements:• 5+ years of experience with IT Service Management and Enterprise Service Management process consulting. • Advanced to Fluent English. • Strong experience conducting stakeholder workshops and business process assessments. • Experience mapping end-to-end business and IT service processes. • Strong knowledge of ServiceNow ITXM capabilities and best practices. • Experience gathering, analyzing, and documenting business requirements. • Experience defining KPIs, process metrics, and service performance indicators. • Experience creating user stories, business workflows, and process documentation. • Strong stakeholder management, facilitation, and communication skills. • Experience supporting digital transformation and process improvement initiatives. • Knowledge of Agile methodologies and delivery frameworks. • Strong analytical and problem-solving skills.Nice to Have:• ITIL Foundation v4 certification. • Agile certification. • Business Analysis certification. • Experience with Enterprise Service Management (ESM) initiatives. • Experience with process automation projects. • Experience with ServiceNow platform implementations. • Experience within Utilities or Energy industry. • Knowledge of AI and automation-driven process transformation.Key Responsibilities:• Lead workshops with stakeholders to understand current processes and business objectives. • Map end-to-end processes and identify improvement opportunities. • Define future-state processes, service journeys, and operational models. • Create user stories, business requirements, process flows, and supporting documentation. • Define KPIs and success metrics aligned with business goals. • Support business transformation and process optimization initiatives. • Ensure alignment between business requirements and ServiceNow capabilities. • Collaborate with architects, developers, business analysts, and project teams. • Identify automation opportunities to improve efficiency and service delivery. • Support solution validation, process adoption, and change management activities. • Assist in backlog refinement and prioritization discussions. • Drive continuous process improvement initiatives across the organization.Preferred Certifications:• ITIL Foundation v4. • Agile Certification. • Business Analysis Certification. • ServiceNow Certifications. • Lean Six Sigma Certification.<<<<<< Please attach resume in English >>>>>>What do we offer?• Health insurance• Dental Plan• Life insurance• Meal/Food Voucher• Childcare assistance• Total Pass• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates• Partnership with SESC• Reimbursement of Certifications• Free TCS Learning Portal – Online courses and live training• International experience opportunity• Discount Partnership with Universities and Language Schools• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire• TCS Gems – Recognition for performance• Xcelerate – Free Mentoring Career PlatformEmployment Type: CLT | Remote | 5x2Compensation: Salary to be discussed + benefitsTata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socio-economic background, race, color, national origin, religion, sex, gender identity or expression, age, marital status, disability, sexual orientation, or any other characteristic.At Tata Consultancy Services, we promote an inclusive culture and continuously work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. All our opportunities are based on these principles, reinforcing our commitment to building a workplace that respects and values every individual.