ServiceNow Business Process Consultant (ITSM)

Come to one of the biggest IT Services companies in the world! Here you can transform your career!We are looking for a ServiceNow Business Process Consultant (ITSM) who wants to learn and transform his/her career.Requirements:• 5+ years of experience with ITSM process consulting and ServiceNow implementations. • Advanced to Fluent English. • Strong experience conducting discovery workshops and gathering business requirements. • Deep understanding of ITIL processes and IT Service Management best practices. • Experience with Incident, Problem, Change, Request, Knowledge, and Service Level Management. • Experience translating business requirements into user stories and functional specifications. • Strong stakeholder management and facilitation skills. • Experience supporting ServiceNow transformation and process improvement initiatives. • Knowledge of Agile methodologies and delivery frameworks. • Strong analytical and problem-solving skills. • Excellent communication and documentation skills.Nice to Have:• ServiceNow Certified System Administrator (CSA). • Certified Implementation Specialist – ITSM (CIS-ITSM). • ITIL Foundation v4 or ITIL Managing Professional. • Agile certification. • Business Analysis certification. • Experience with Process Automation and Workflow Design. • Experience with AI/GenAI solutions within ServiceNow. • Experience within Utilities or Energy industry.Key Responsibilities:• Lead discovery workshops with business stakeholders and IT teams. • Analyze current-state processes and define future-state operating models. • Document business requirements, user journeys, personas, business rules, and KPIs. • Translate requirements into epics, features, user stories, and functional specifications. • Design ITSM processes aligned with ITIL best practices and organizational objectives. • Define acceptance criteria and support backlog prioritization activities. • Identify automation and AI opportunities to improve operational efficiency. • Collaborate with architects, developers, testers, and project teams throughout the delivery lifecycle. • Support sprint reviews, functional testing, UAT activities, and stakeholder validations. • Assist with change management, training, process adoption, and production readiness activities. • Develop process documentation, operational procedures, and governance standards. • Drive continuous improvement initiatives across ITSM processes and workflows.Preferred Certifications:• ServiceNow Certified System Administrator (CSA). • Certified Implementation Specialist – ITSM (CIS-ITSM).• ITIL Foundation v4. • ITIL Managing Professional. • Agile Certification. • Business Analysis Certification.<<<<<< Please attach resume in English >>>>>>What do we offer?• Health insurance• Dental Plan• Life insurance• Meal/Food Voucher• Childcare assistance• Total Pass• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates• Partnership with SESC• Reimbursement of Certifications• Free TCS Learning Portal – Online courses and live training• International experience opportunity• Discount Partnership with Universities and Language Schools• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire• TCS Gems – Recognition for performance• Xcelerate – Free Mentoring Career PlatformEmployment Type: CLT | Remote | 5x2Compensation: Salary to be discussed + benefitsTata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socio-economic background, race, color, national origin, religion, sex, gender identity or expression, age, marital status, disability, sexual orientation, or any other characteristic.At Tata Consultancy Services, we promote an inclusive culture and continuously work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. All our opportunities are based on these principles, reinforcing our commitment to building a workplace that respects and values every individual.