ServiceNow BusinessProcess Analyst

Gather, analyse, and document business requirements across Agile, SAFe, and Waterfall delivery models.Translate business needs into functional specifications, process flows, HLDs, and LLDs.Build and maintain ServiceNow ATF test cases, regression test suites, SOPs, knowledge articles, and training materials.Ensure end-to-end traceability from requirements to test cases and validation results.Collaborate with stakeholders to define project goals, KPIs, reporting metrics, and process improvements.Support ServiceNow upgrades, releases, testing, and validation activities.Identify process gaps and drive automation and optimisation initiatives using ServiceNow capabilities.Prepare reports, dashboards, presentations, and project documentation.Recommend continuous improvements by leveraging evolving ServiceNow features and best practices.Required SkillsStrong experience as a Business Analyst within the ServiceNow ecosystem.Hands-on experience with ITSM and CMDB (mandatory).Experience with Flow Designer, Service Portal/ESC, Workspace, Process Automation Playbooks, Virtual Agent, and Predictive Intelligence.Knowledge of ATF, UAT, Regression Testing, Reporting, and Performance Analytics.Good understanding of ServiceNow configuration, integrations, and basic scripting.Experience working with ServiceNow foundational data and data models across ITSM, CSM, HRSD, or SPM.Strong stakeholder management, analytical, problem-solving, and communication skills.Ability to create functional specifications, technical documentation, process flows, and presentations.