ServiceNow Consultant

The ServiceNow Consultant is responsible for analyzing business and IT service management requirements, designing ServiceNow solutions, configuring and implementing the platform, and ensuring alignment with ITIL best practices and organizational service management processes.Key ResponsibilitiesAnalyze business and IT service management requirements and translate them into ServiceNow solutions.Design, configure, and implement ServiceNow modules and workflows.Configure Incident, Problem, Change, Request, Knowledge, Service Catalog, and Configuration Management processes.Develop and maintain ServiceNow workflows, forms, business rules, notifications, reports, and dashboards.Configure ServiceNow based on ITIL-aligned service management processes.Support CMDB implementation, configuration, and data quality improvement.Integrate ServiceNow with enterprise applications and third-party systems using REST/SOAP APIs and integration tools.Support user, role, access, and security configuration.Conduct requirements workshops and prepare functional and technical specifications.Perform system configuration, testing, troubleshooting, and defect resolution.Support UAT, deployment, production stabilization, and knowledge transfer.Develop ServiceNow reports, dashboards, KPIs, and performance metrics.Ensure platform configuration follows ServiceNow best practices and organizational governance.Support continuous improvement and optimization of ServiceNow processes.Prepare technical documentation, configuration documents, and operational procedures.Provide training and knowledge transfer to administrators and end users.Required Qualifications & ExperienceBachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.5+ years of experience with ServiceNow implementation, configuration, administration, or consulting.Strong understanding of ITSM and ITIL processes.Hands-on experience with ServiceNow ITSM modules.Experience with ServiceNow workflows, business rules, scripting, integrations, and reporting.Knowledge of CMDB and Configuration Management.Experience integrating ServiceNow with enterprise systems.Strong analytical, communication, documentation, and stakeholder management skills.Preferred Professional CertificationsServiceNow Certified System Administrator (CSA).ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM).Key DeliverablesServiceNow Solution Design.ServiceNow Configuration and Implementation.ITSM Process Workflows.CMDB Configuration and Improvement.Integration Specifications.ServiceNow Reports and Dashboards.Test and UAT Documentation.Configuration and Administration Documentation.Knowledge Transfer and Training Materials.ServiceNow Optimization Roadmap.