ServiceNow Consultant

Senior ServiceNow Consultant

Location: Austin, Texas / San Jose, California (Hybrid, 3 days working from office)Duration: 6-12 Months ContractVisa: GC and Citizen (W2 Only)ServiceNow ITOM Functional Consultant / ITOM Solution Consultant role with a strong focus on CMDB, Discovery, CSDM, Configuration Management, and Asset Management.

Required Skills

Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experienceHands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environmentExperience leading technical functional discussions to implement Asset & Configuration modules in ITSM ToolsMinimum of 5 years of relevant recent experience in ITOM functional consultancyDesign common service data model (CSDM) concepts to maintain the data integrity between CMDB and AMDB as required.Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sourcesCan accurately define a client issue and can interpret and document a resolution based on deep product knowledge shared by technical architect.Work with technical architect to understand the related technical requirements and capture configuration data and document functional specifications, test cases and solutions.Service Now ITOM Solution, design and process experience required.Participate in Configuration Management meetings and Story Time where appropriateMinimum of 7++ years of experience with CMDB/Discovery/Service Mapping/ITOM solutioning/CMDB Health Dashboards.Minimum of 5+year experience with ServiceNow DiscoveryHave strong ITOM functional knowledge.Experience in IT Asset Management Lifecycle processes (including hardware and software)Good interpersonal skills, including collaboration, communication, relationship building, and negotiationCandidates with discovery and other ITOM certification will be preferred.Preferred RequirementsITIL v3 Foundation certificationITIL IntermediateAsset CMDB Architecture solution experienceServiceNow administration experience