ServiceNow Reporting & MIS Analyst

Job Title: ServiceNow Reporting & MIS Analyst

Location: BangaloreExperience: 3 5 YearsCTC: Up to 13 LPAEmployment Type: Full-TimeJob SummaryWe are looking for a ServiceNow Reporting & MIS Analyst with strong hands-on experience in ServiceNow Reporting, Performance Analytics, Dashboards, SQL and Data Visualization.

The candidate should have a good understanding of ITSM processes and be capable of developing meaningful reports, dashboards and operational insights from ServiceNow data.Key ResponsibilitiesDesign, configure and maintain ServiceNow reports, dashboards and Performance Analytics. Develop and maintain Performance Analytics Indicators, Indicator Sources and Breakdowns. Create interactive dashboards and KPI reports for ITSM operations. Extract, analyze and transform data using SQL and relational databases. Perform data analysis and identify trends, patterns and operational insights. Develop data visualizations using Power BI, Tableau or Advanced Excel. Use Excel Power Query, Pivot Tables and advanced formulas for MIS reporting. Work closely with ITSM teams and stakeholders to understand reporting requirements. Build reports for Incident, Problem and Change Management processes. Monitor and report on SLA performance, ticket aging, backlog, productivity and operational KPIs. Ensure accuracy, consistency and timely delivery of management reports. Troubleshoot reporting/data issues and optimize existing dashboards and reports. Maintain reporting documentation and support continuous improvement of MIS processes. Mandatory Skills 3 5 years of experience in MIS / Data Analyst / Reporting roles. Minimum 2 years of hands-on experience with ServiceNow Reporting. Strong experience in ServiceNow Performance Analytics. Hands-on experience with:Performance Analytics Indicators & Indicator Sources Breakdowns Interactive Dashboards Custom Reports KPIs / Metrics Strong SQL querying and data analysis skills. Good experience with Power BI / Tableau / Advanced Excel. Advanced Excel skills including Power Query and Pivot Tables. Strong understanding of ITSM processes:Incident Management Problem Management Change Management Good analytical and communication skills. QualificationsBachelor s degree in Computer Science, Information Technology, Engineering, or a related field. ServiceNow Performance Analytics Certified Micro-Badge OR ITIL v4 Foundation certification preferred/required. Preferred ProfileCandidates with a combination of ServiceNow Performance Analytics + SQL + Power BI/Tableau/Advanced Excel will be preferred.