Servicenow Specialist "Technical Support"

Mandatory RequirementsArabic-speaking candidatesValid Saudi Arabia IqamaIt is essential that candidates have experience working in corporate environments, strong knowledge of ticketing systems, particularly ServiceNow, and prior experience supporting senior executives.The ideal candidate should demonstrate excellent problem-solving abilities, a strong passion for technology, and a commitment to delivering exceptional customer service while supporting a collaborative team environment.Below are the required skills and experience we are looking for:Demonstrated experience of providing technical support within an enterprise-level organization, preferably supporting VIP users.Experience in Office 365, Microsoft Teams rooms, and Cisco VC technology.Experience in using ITSM systems (ServiceNow is highly desirable).A minimum of 3 years’ experience working within multiple technology domains (Service Desk/EUC/Desktop/Systems/Networks).A minimum of 3 years’ experience in a high-volume, customer-facing environment.Great communication skills when dealing with non-technical stakeholders, founded on being a good listener.Advanced understanding of support tools, techniques, and how technology is used to provide services.Advanced diagnosis skills of technical issues related to end-user hardware, software, and network devices.Advanced understanding of operating systems, business applications, printing systems, and network systems.Good Knowledge of OS (mainly Microsoft and Apple).Demonstrated experience in Mobile Device Management (MDM).The ability to keep up with and adapt to the fast-paced IT world.Demonstrated analytical and problem-solving skills.Strong customer service focus and quality control skills.Highly developed time management skills.The ability to adapt communication techniques to suit the needs of different individuals.