ServiceNow SPM Implementation Consultant

Role purposeLead or support the functional implementation of ServiceNow Strategic Portfolio Management capabilities, converting portfolio and project-management practices into governed ServiceNow processes. The consultant will focus on portfolio and demand management while supporting agreed release, procurement, financial, resource, and Jira integration requirements.RequirementsKey responsibilities Facilitate workshops covering strategy, portfolio, program, demand, project, resource, financial, release, procurement, and delivery-tool touchpoints within the approved scope Document current-state and future-state processes, governance forums, prioritization criteria, investment decisions, stage gates, approvals, exceptions, and reporting needs Configure or guide configuration of ServiceNow SPM capabilities for demand intake, assessment, prioritization, portfolio planning, project/program governance, resources, financials, and benefits where applicable Define functional requirements and data mappings for project, portfolio, demand, resource, cost, schedule, milestone, risk, issue, and status information Define business requirements and acceptance criteria for release-related, procurement-related, and Jira interfaces; coordinate technical realization with architects, developers, and integration owners Support legacy portfolio/project data migration analysis, cleansing decisions, validation, reconciliation, and business sign-off Prepare user stories, functional design, process flows, configuration workbooks, reports, dashboards, notifications, roles, and traceability records Support testing, UAT preparation, defect triage, demonstrations, training, adoption, and handover Advise stakeholders on practical use of out-of-box capabilities and identify requests requiring customization, additional licensing, or change control Develop the end user training material and conduct end user training sessions before or after going live Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation Maintain clear assumptions, dependencies, decisions, and scope boundaries throughout deliveryMandatory Experience And Knowledge At least 5 years of project, program, portfolio, PMO, or enterprise-work-management experience, including at least 3 years of hands-on ServiceNow SPM/PPM implementation exposure Hands-on experience in both project management and portfolio management, including governance, prioritization, scheduling, financial/resource considerations, and executive reporting Demonstrated ServiceNow implementation experience in Demand Management, Portfolio Management, Project/Program Management, Resource Management, or related SPM capabilities Experience defining workflows, approvals, stage gates, scorecards, reports, dashboards, roles, notifications, and acceptance criteria Understanding of integration and data-migration requirements for enterprise portfolio/project environments Strong workshop facilitation, documentation, stakeholder-management, and UAT support capabilities Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking portfolio, demand, and business stakeholdersPreferred Experience Experience integrating ServiceNow SPM with Jira or another agile delivery tool, including ownership, direction, synchronization, and reconciliation considerations Experience with release governance, procurement touchpoints, financial planning, resource planning, benefits realization, or application portfolio management Experience replacing or migrating from Clarity, Planview, Microsoft Project, spreadsheets, or similar portfolio/project tools Experience in regulated or complex enterprise environments and multi-vendor delivery models Ability to review ServiceNow configuration and flows and communicate effectively with developers, architects, and integration teamsAcademic and professional certifications Required: Bachelor's degree in Engineering, Computer Science, Information Systems, Business Administration, Project Management, Finance, or a related discipline Required: ServiceNow Certified System Administrator (CSA) Required or to be obtained within the agreed onboarding period: ServiceNow Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM) Required: Recognized project-management certification such as PMP, PRINCE2 Practitioner, or equivalent Strongly preferred: Portfolio/program or agile certification such as PfMP, PgMP, MoP, PMI-ACP, SAFe, or equivalent relevant to the candidate's assigned scopeCore competenciesPortfolio and demand governanceProject/program managementServiceNow SPM functional configurationPrioritization and financial/resource reasoningIntegration and data awarenessExecutive communication and facilitation