Shared Services Manager

About the RoleWe are seeking a highly motivated and experienced Shared Services Manager to oversee and optimize the company's corporate support functions. The successful candidate will lead multiple departments, ensuring operational excellence, regulatory compliance, and high-quality internal services while supporting the company's strategic objectives.This role is responsible for managing Human Resources, Procurement, Information Technology (IT), Administration, and Corporate Communications, while developing policies, procedures, governance frameworks, and continuous improvement initiatives.Key ResponsibilitiesShared Services LeadershipManage the day-to-day operations of all Shared Services functions.Develop and implement strategies to improve operational efficiency and service delivery.Establish and monitor Service Level Agreements (SLAs) across all support departments.Drive process standardization, automation, and continuous improvement initiatives.Prepare departmental objectives, budgets, KPIs, and performance reports.Support executive management in achieving organizational goals through efficient shared services.Human ResourcesOversee all HR operations including recruitment, onboarding, performance management, employee relations, learning & development, compensation & benefits, and HR administration.Ensure compliance with Saudi Labor Law, GOSI, Qiwa, Mudad, and other regulatory requirements.Develop and update HR policies, procedures, and employee handbook.Lead organizational development and employee engagement initiatives.Manage HR systems and support digital HR transformation projects.ProcurementManage procurement operations from sourcing through contract administration.Develop procurement policies and purchasing procedures.Ensure compliance with internal controls and governance requirements.Evaluate supplier performance and negotiate contracts with vendors.Monitor procurement budgets and identify cost-saving opportunities.Support strategic sourcing and supplier relationship management.Information Technology (IT)Oversee the company's IT infrastructure, systems, and technology services.Coordinate ERP implementation and continuous system improvements.Manage IT vendors, software licenses, and service providers.Ensure cybersecurity, business continuity, and data protection standards are maintained.Support digital transformation and automation initiatives across the organization.AdministrationManage facilities, office administration, reception, document control, and general support services.Develop administrative policies and operational procedures.Ensure efficient utilization of company assets and resources.Maintain high standards for workplace operations and employee support services.Corporate CommunicationsManage internal corporate communications across the organization.Coordinate executive announcements, company-wide communications, and employee engagement campaigns.Support employer branding initiatives and organizational culture programs.Ensure consistency of corporate messaging across departments.Governance, Policies & ComplianceDevelop, implement, and maintain company-wide policies, procedures, SOPs, and operational guidelines.Ensure compliance with Saudi regulations and internal governance standards.Monitor policy implementation and recommend continuous improvements.Support internal and external audit activities.Maintain corporate documentation and governance records.Performance & ReportingDevelop KPIs and dashboards for all Shared Services departments.Monitor departmental performance and recommend corrective actions.Prepare executive reports and presentations for senior management.Analyze operational data to support informed decision-making.LeadershipLead, coach, and develop multidisciplinary teams.Promote collaboration, accountability, and a high-performance culture.Manage change initiatives and organizational improvement projects.Support succession planning and employee development.QualificationsBachelor's Degree in Business Administration, Human Resources, Management, Information Technology, Engineering, or a related field.Master's Degree (MBA) is an advantage.Professional certifications such as SHRM-CP/SCP, SPHRi, CIPD, PMP, CIPS, ITIL, Lean Six Sigma, or equivalent are preferred.ExperienceMinimum 5 years of progressive management experience in Shared Services, Corporate Services, Operations, Administration, or a similar leadership role.Experience gained in more than one organization, demonstrating adaptability and exposure to different operational environments.Previous experience within the real estate, construction, property development, or related sectors is highly preferred.Proven experience managing multiple corporate support functions, including:Human ResourcesProcurementInformation TechnologyAdministrationCorporate CommunicationsDemonstrated experience in developing corporate policies, procedures, governance frameworks, and operational standards.Experience leading organizational improvement, process optimization, and digital transformation initiatives.Required CompetenciesLeadership & People ManagementStrategic ThinkingOrganizational DevelopmentPolicy DevelopmentCorporate GovernanceProcess ImprovementChange ManagementBudget ManagementVendor & Contract ManagementProject ManagementDigital TransformationRisk ManagementStakeholder ManagementAnalytical & Problem-Solving SkillsExcellent Communication and Presentation SkillsDecision-Making AbilityNegotiation SkillsTechnical SkillsStrong knowledge of Saudi Labor Law and employment regulations.Familiarity with procurement governance and purchasing best practices.Experience with ERP systems such as Odoo, SAP, Oracle, or Microsoft Dynamics.Knowledge of HRIS platforms and digital HR solutions.Understanding of IT infrastructure and cybersecurity fundamentals.Advanced Microsoft Office skills (Excel, PowerPoint, Word).Experience developing KPIs, dashboards, and executive reports.