Shift Lead

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!As a Shift Leader at our East Atlanta store located at 1271 Glenwood AVe SE, Atlanta GA 30316, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! SOME OUR SWEET SHIFT LEADER PERKS: Pay rate: Up to $16.00/hr Flexible part-time work schedules Pay on Demand (why wait until the end of the week…get paid your earned wages at the end of the day!) Paid vacation and sick time off Interactive training & mentorship Pet insurance for your furry loved ones Job stability with a rapidly growing and reputable company Achievable growth/promotion opportunities You get to work in a fun, exciting team environment Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER? Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team Support and work alongside the Cookie Crew Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices Manage cash handling and deposits DESIRED SKILLS/EXPERIENCE: At least 1 year of working experience in a customer service focused role Point of Sales systems experience Outstanding communication, time management, and people skills Outgoing/friendly/patient Detail focused and results-oriented Ability to lead-by-example and motivate others Ability to lift up to 40 lbs Legally eligible to work in the United States Must be 18 years or older to be employedAt Insomnia Cookies, our Shift Leaders are the leaders in action. As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching teammates and keeping the bakery running smoothly, you'll lead by example every shift.If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.WHAT YOU'LL DO:As the leader on duty, you will:Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finishBake, package, and prepare orders while providing exceptional guest serviceCoach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shiftPrioritize and delegate tasks to keep operations running efficiently and meet guest demandHelp maintain our standards for product quality, food safety, cleanliness, and speed of serviceHandle cash management, register accountability, and depositsCommunicate important updates and partner with store leadership to keep the bakery operating at its bestJump in wherever needed to help your team succeedQualifications1+ year of experience in retail, restaurant, hospitality, or another customer-focused environmentStrong communication, organization, and problem-solving skillsAbility to thrive in a fast-paced, team-oriented environmentPositive attitude with a passion for delivering exceptional guest experiencesMust be 18 years of age or olderAbility to obtain any required food safety certifications applicable to the locationAbility to perform the essential functions of the position with or without reasonable accommodationPhysical RequirementsThis position regularly requires the ability to:Stand and walk for extended periods of time (up to 8 hours per shift)Frequently reach, bend, stoop, twist, kneel, and liftLift, carry, push, and pull up to 30 pounds regularlyOccasionally lift up to 50 pounds with assistanceUse hands and fingers to handle bakery equipment, food products, and a point-of-sale systemWork in environments with varying temperatures, including around ovens, freezers, and refrigeration unitsSafely operate kitchen equipment in accordance with company proceduresRead order screens, recipes, and safety informationCommunicate effectively with guests and team members in a fast-paced environmentWork EnvironmentThis position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.Schedule ExpectationsOur bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.Equal Employment OpportunityInsomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.Reasonable AccommodationIf you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.Additional InformationEmployment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements applicable to the position and permitted by law.Ready to Join?Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.When you join Insomnia Cookies, you'll enjoy:Competitive hourly pay Early Wage Access (get paid the next day!)Flexible scheduling Employee discount (free cookies!) This is more than a shift supervisor role—it's your opportunity to develop your leadership skills, make an impact every day, and grow your career with one of the fastest-growing bakery brands in the country. Many of our Assistant Managers and Store Managers began their journey as Shift Leaders.If you're ready to lead a great team, delight guests, and help create warm moments one cookie at a time, we'd love to have you join the Insomnia Cookies family.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.