Shift Manager - Cafe

Company Description Beanly Coffee is a modern, fast-paced coffee brand focused on making great coffee convenient and hassle-free. The company challenges traditional café norms by avoiding long lines and overly expensive drinks, favoring quick service and premium quality instead. Beanly emphasizes innovation, efficiency, and a dynamic approach to coffee that fits into today’s busy lifestyles. Team members are encouraged to embrace a culture of hustle, creativity, and customer-centric service while delivering top-quality coffee experiences.Role Description The Shift Manager – Cafe is a full-time, on-site role based in Gurgaon, responsible for overseeing daily cafe operations during assigned shifts. This role includes supervising cafe staff, coordinating shift schedules, managing inventory and stock levels, and ensuring that food and beverage preparation meets Beanly’s standards. The Shift Manager will handle customer escalations, support the team in delivering fast and friendly service, and monitor sales performance and store cleanliness. Additional responsibilities include implementing promotional activities, ensuring adherence to hygiene and safety protocols, training new team members, and providing regular feedback to improve service quality and efficiency.QualificationsStrong Customer Service skills with a focus on creating positive guest experiences and resolving concerns effectively.Clear and professional Communication skills for interacting with customers, guiding team members, and coordinating with management.Hands-on experience in Food & Beverage and Food Service operations, including preparation, presentation, and safety standards.Sales skills to drive upselling, manage promotions, and support achievement of daily and weekly revenue targets.Prior experience in cafe, restaurant, or retail supervision or leadership roles.Ability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.Strong organizational and problem-solving abilities, with attention to detail and a focus on efficiency.Basic proficiency with point-of-sale (POS) systems and cash-handling procedures.Minimum high school diploma or equivalent; hospitality or business-related education is an advantage.