Shift Supervisor

Company Description Starbucks is a global coffee company that focuses on creating a welcoming environment where partners (employees) are at the center of the customer experience. Joining Starbucks means becoming part of a mission-driven organization that aims to inspire positive change, support career growth, and strengthen local communities. The company is dedicated to offering high-quality coffee while nurturing the human spirit, one person and one neighborhood at a time. Starbucks is an equal opportunity employer and provides a range of benefits and development opportunities, which candidates can explore at careers.starbucks.com.Role Description The Shift Supervisor is a full-time or part-time (30h/week), on-site role based in Novi, MI, responsible for supporting store operations and leading partners during assigned shifts. This role oversees daily routines such as opening and closing procedures, monitoring inventory, and ensuring adherence to Starbucks standards for quality, safety, and cleanliness. The Shift Supervisor coordinates partner deployment, guides the team in delivering a consistent and friendly customer experience, and helps resolve routine operational and customer issues. This position also supports training, provides real-time feedback to partners, and helps drive sales and store performance through efficient workflow and strong in-store communication.Qualifications Experience in retail, restaurant, or customer-facing environments, with the ability to provide welcoming, efficient, and consistent service.Basic leadership skills, including overseeing shift activities, giving clear directions, and supporting team performance.Strong communication and interpersonal skills to collaborate with partners and engage customers professionally.Organizational and time-management skills for coordinating tasks, managing shift priorities, and handling cash and inventory accurately.Ability to learn and follow operational procedures, including food safety, cleanliness standards, and compliance requirements.Willingness to work a flexible full-time schedule, including mornings, evenings, weekends, and holidays as needed.High school diploma or equivalent preferred; prior supervisory experience is an advantage but not required.Commitment to an inclusive, respectful workplace aligned with Starbucks’ mission and values.