Shipping Business Process Specialist

Shipping Business Process SpecialistLocation: Dubai, UAE, with regular travel to AfricaSalary: AED 10,000-15,000 per monthTake ownership of a major operational system implementation across a growing international maritime and logistics group.We are supporting an urgent hire for a Group Business Process Specialist to join a well-established pan-African maritime and logistics organisation. You will learn the group's customised shipping agency software, support its implementation across offices in Africa, and train employees to use new systems and processes effectively.This opportunity is particularly suited to someone already based in the UAE who combines practical shipping agency experience with strong process improvement, communication, and training skills.What You'll Be DoingAct as the key business stakeholder for the implementation of a new operational system across the group's shipping agency offices.Learn the organisation's customised software and support its rollout across multiple locations in Africa.Train employees on new systems, processes, standard operating procedures, and working practices.Analyse existing workflows, identify gaps and bottlenecks, and recommend practical improvements to operational efficiency and service delivery.Develop and maintain process maps, workflows, standard operating procedures, and supporting business documentation.Work with department heads, operational teams, external vendors, and technology partners to support implementation and change management.Conduct process reviews and audits, monitor performance, and prepare clear recommendations for continuous improvement.Maintain accurate records of system implementation progress, process changes, risks, and improvement initiatives.About YouYou have at least three years of experience in the maritime industry, including essential experience within a shipping port agency environment.You understand shipping agency processes and can apply this operational knowledge when reviewing workflows and implementing systems.You have experience delivering training, explaining processes clearly, and supporting employees through operational change.You are comfortable travelling regularly to Africa to support implementation across the organisation's offices.You can work independently, engage effectively with multicultural teams, and build productive relationships across different functions and locations.You have experience in business process management, operations, continuous improvement, process mapping, or workflow optimisation.You hold a relevant degree or diploma in business administration, operations management, industrial engineering, supply chain management, mathematical finance, or a related field.Technical or IT expertise is not essential, as the customised operational software will be learned after joining. Coding and numerical capability may be advantageous when working with port tariffs.What's in It for You?A monthly salary of AED 10,000-15,000.Comprehensive medical insurance.A company phone, SIM card, and the business tools required for the role.Regional and international exposure across a pan-African maritime and logistics network.Professional development and career growth opportunities within the group.Paid annual leave.The opportunity to play a central role in a high-priority system implementation with visible operational impact.Apply TodayThis is an urgent appointment, and preference will be given to candidates who are already based in the UAE and available to join within a suitable timeframe.If you're ready to take the next step in your career and take on the Shipping Business Process Specialist role, or would like to find out more information, then we want to hear from you.Please apply now to start a confidential conversation with our executive search team. We'll support you through every step of the process and ensure this move adds real value to your career.