Shisha Supervisor / Lounge

🌟 We’re Hiring: Shisha Supervisor / Lounge📍 Location: United Arab Emirates (Remote)🕒 Employment Type: Part-Time💼 Experience Level: Mid-Level to Senior🌐 Work Arrangement: Fully RemoteAbout UsWe are a hospitality-focused organization operating guest-oriented lounges and leisure venues where service quality, atmosphere, safety, and customer satisfaction are central to the experience. Our teams work together across lounge operations, guest services, food and beverage, and venue management to deliver consistent standards.We value professionalism, hospitality, teamwork, responsible operations, and attention to detail. We are looking for an experienced supervisor who can coordinate lounge activities while maintaining excellent guest-service standards.The RoleWe are seeking an experienced Shisha Supervisor / Lounge to oversee daily lounge operations, supervise service staff, coordinate guest requests, monitor supplies, and support a safe, welcoming, and well-organized environment.The ideal candidate is confident, customer-focused, organized, and experienced in supervising hospitality or lounge-service teams.Key ResponsibilitiesSupervise daily lounge and shisha-service operations during assigned shifts.Coordinate lounge attendants, shisha staff, servers, runners, and other service personnel.Allocate daily duties, monitor staff performance, and support efficient shift operations.Welcome guests professionally and ensure a comfortable and positive lounge experience.Monitor service quality, presentation, cleanliness, timing, and guest satisfaction.Coordinate guest seating, reservations, special requests, and service requirements.Supervise the preparation and service of shisha products in accordance with venue procedures and applicable regulations.Ensure staff follow approved preparation, handling, hygiene, ventilation, fire-safety, and responsible-service procedures.Monitor stock levels of approved shisha supplies, charcoal, accessories, beverages, disposables, cleaning materials, and operating items.Conduct stock checks and report shortages, wastage, damage, or discrepancies.Coordinate replenishment requests and communicate supply requirements to purchasing or management.Maintain accurate records of inventory, consumption, wastage, breakages, and operational supplies.Ensure lounge furniture, equipment, serving items, ventilation systems, and designated service areas are maintained properly.Report equipment faults, safety concerns, maintenance requirements, or damaged facilities promptly.Conduct opening, shift-change, and closing checks according to company procedures.Coordinate with restaurant, bar, reception, security, maintenance, housekeeping, and event teams.Handle routine guest complaints and service issues professionally and escalate serious matters to management.Support special events, private bookings, VIP arrangements, promotions, and lounge activities.Monitor reservations and ensure service teams are prepared for expected guest volumes.Support POS and payment procedures according to company policy.Maintain accurate operational records, shift reports, incident reports, and service updates.Assist with staff onboarding, coaching, product knowledge, service standards, and workplace procedures.Encourage teamwork, professional conduct, and consistent customer-service standards.Monitor compliance with venue policies and applicable UAE laws and regulations concerning hospitality, smoking/shisha service, health, safety, and age restrictions.Ensure required permits, operational procedures, and management instructions are followed; do not authorize services outside approved venue requirements.Escalate emergencies, fire hazards, guest safety concerns, or serious incidents immediately.Maintain confidentiality of customer, employee, business, and operational information.Identify opportunities to improve lounge efficiency, service quality, guest satisfaction, stock control, and overall venue performance.RequirementsDiploma or Bachelor’s degree or equivalent qualification in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.3+ years of professional experience in lounge, restaurant, hotel, café, shisha, entertainment, or hospitality operations is preferred.Previous supervisory or team-lead experience is strongly preferred.Good understanding of lounge operations, guest service, inventory control, staff coordination, and hospitality standards.Experience with shisha-service operations and venue procedures is advantageous.Excellent spoken and written English communication skills.Additional languages such as Arabic, Hindi, Urdu, French, Mandarin, or Russian are advantageous.Strong leadership, communication, organization, and problem-solving abilities.Professional and friendly approach to guest service and complaint handling.Ability to remain calm and organized during busy operating periods.Strong attention to cleanliness, service presentation, stock accuracy, and safety.Proficiency with POS systems, Microsoft Office, inventory tools, and hospitality-management software.Knowledge of UAE hospitality, health and safety, smoking/shisha, age-restriction, and venue compliance requirements is advantageous.UAE or GCC hospitality experience is highly advantageous.Hospitality, food-safety, HSE, or supervisory certifications are advantageous but not required.What We OfferFlexible part-time working opportunities within a professional hospitality and lounge environment.Competitive compensation aligned with experience, supervisory expertise, and responsibilities.Opportunity to develop leadership experience across lounge operations, guest relations, service coordination, inventory control, and team management.Exposure to diverse guests, hospitality teams, events, venue operations, and modern hospitality systems.Professional development opportunities and continuous learning in hospitality leadership, customer experience, lounge operations, and service management.A supportive and guest-focused environment where professionalism, safety, teamwork, cleanliness, responsible service, and customer satisfaction are highly valued.