Short-Term Rental / Property Management Specialist

Bloom Virtual is a leading provider of offshore business support and outsourcing services, including virtual assistance, offshore recruiting, and lead generation. We are committed to attracting and retaining top talent while providing reliable, high-quality support to our clients.As we continue to grow and support new client accounts, we are looking to hire a Short-Term Rental / Property Management Assistant to join our team and provide day-to-day operational support for one of our clients.Our client manages multiple short-term rental properties across the Midwest and is looking for an experienced professional to oversee guest communications, reservations, property turnovers, vendor coordination, listing management, and revenue-related activities.The ideal candidate has hands-on short-term rental experience and can work independently, troubleshoot issues, manage competing priorities, and take ownership of problems through to resolution with minimal direction.Job ResponsibilitiesManage day-to-day operations for multiple short-term rental properties across platforms including Airbnb, VRBO, Booking.com, WimStay, and direct booking websites.Manage guest communications from booking through check-out, including questions, special requests, complaints, disputes, refunds, reviews, and escalations.Coordinate reservations, check-in/check-out processes, property access, and guest requirements.Coordinate cleaners, handymen, maintenance providers, pest control, property managers, and other third-party vendors to ensure properties are guest-ready.Monitor and follow up on property issues, repairs, and maintenance concerns through resolution.Manage and maintain property listings, calendars, availability, pricing, and revenue management using Guesty and PriceLabs.Work with Airbnb/VRBO platform support to resolve guest disputes, technical issues, policy questions, and listing-related concerns.Monitor and maintain property inventory, order supplies and consumables, and ensure appropriate stock levels are maintained.Assist with invoicing, expense tracking, property-related financial records, and supporting information for reporting.Maintain accurate operational records and ensure property information, listing details, and guest-facing information remain current.Identify operational issues proactively and use sound judgment to resolve problems without requiring step-by-step direction.Qualifications1–4 years of hands-on Short-Term Rental (STR), vacation rental, or Airbnb/VRBO operations experience.Direct experience managing Airbnb and VRBO properties; traditional real estate or general administrative experience alone is not sufficient.Experience managing STR operations, guest stays, turnovers, vendors, and property issues rather than solely handling inbox or administrative tasks.Working knowledge of Guesty, PriceLabs, Breezeway, Airbnb, and VRBO is strongly preferred.Experience handling guest complaints, disputes, refunds, reviews, Airbnb/VRBO Support, and platform-related issues.Strong experience coordinating cleaners, maintenance personnel, handymen, contractors, and other property vendors.Strong written and verbal English communication skills with a professional, hospitality-focused approach.Highly organized and detail-oriented, with the ability to manage multiple properties, reservations, vendors, and competing priorities.Strong critical thinking, problem-solving, and decision-making skills.Self-directed and resourceful, with the ability to research, troubleshoot, and resolve unfamiliar issues independently.Demonstrated ability to take ownership of problems from start to finish rather than immediately escalating them.Comfortable working in a fast-paced environment where priorities and property issues can change quickly.Familiarity with Google Workspace/Google Suite, Quo, and property management systems is a plus.Working HoursThe successful candidate must be willing to work late, and graveyard shifts to support the US regions. Working Hours would be Thursdays – Monday, 10.00am – 6.00pm LocationIT Park, Cebu City, Philippines + Hybrid remote from home flexibilitySalary Information28,000 PHP – 35,000 PHP per month (Negotiable on Experience)Benefits inc. 18 days leave, 13 months’ pay, state-mandated benefits, night differential, HMO after regularization.High-spec laptop, external screens, VOIP phone, Bluetooth headset and other cool gadgets and technology to support your job role.