Showroom Host / Retail Assistant / Client Advisor

🌟 We’re Hiring: Showroom Host / Retail Assistant / Client Advisor📍 Location: Dubai, United Arab Emirates🕒 Employment Type: Part-Time💼 Experience Level: Mid-Level to Senior🌐 Work Arrangement: HybridAbout UsWe are a customer-focused retail organization committed to delivering professional showroom experiences and personalized service. Our teams help customers explore products, understand available solutions, and make confident purchasing decisions through knowledgeable and attentive support.We value professionalism, hospitality, product knowledge, communication, and customer satisfaction. We are looking for a personable and proactive team member who can create a welcoming showroom environment while supporting daily retail operations.The RoleWe are seeking an experienced Showroom Host / Retail Assistant / Client Advisor to welcome visitors, understand customer needs, provide product information, coordinate appointments, support sales activities, and maintain an exceptional showroom experience.The ideal candidate is confident, friendly, well-presented, commercially aware, and comfortable engaging with customers from diverse backgrounds.Key ResponsibilitiesWelcome customers, visitors, business partners, and scheduled guests to the showroom in a professional and friendly manner.Create a positive first impression and provide attentive assistance throughout the customer visit.Understand customer requirements, preferences, budgets, and intended use through professional conversations.Introduce customers to relevant products, services, features, promotions, and available solutions.Provide accurate product information and coordinate demonstrations where applicable.Support Client Advisors and Sales Consultants with customer engagement, follow-ups, appointments, and showroom activities.Schedule and confirm showroom appointments, consultations, demonstrations, and product presentations.Maintain accurate visitor, appointment, customer, and lead records in approved systems.Capture customer inquiries and ensure qualified leads are properly transferred to the appropriate sales team.Follow up with customers regarding appointments, quotations, product availability, requested information, and next steps.Assist with preparing quotations, brochures, catalogs, presentations, product information, and other approved sales materials.Maintain showroom displays, product presentation areas, promotional materials, signage, and customer-facing spaces to a high standard.Coordinate with inventory, logistics, operations, and sales teams regarding product availability and showroom requirements.Assist with stock checks, product movements, sample management, and display-item tracking where required.Support showroom events, product launches, private appointments, customer evenings, exhibitions, and promotional activities.Assist with customer registration, refreshments, seating, demonstrations, and general hospitality during events.Handle routine customer questions, concerns, and complaints professionally and escalate complex matters to the appropriate manager.Process or assist with approved orders, reservations, deposits, invoices, and payment-related documentation where applicable.Maintain accurate records of customer interactions, sales opportunities, follow-up actions, and service requests.Support CRM updates and ensure customer information remains accurate and complete.Coordinate with marketing teams on campaigns, promotions, showroom events, social-media activities, and customer-engagement initiatives.Monitor showroom traffic, customer inquiries, appointments, lead conversion, and other relevant performance indicators.Prepare basic daily or weekly reports covering visitor activity, appointments, leads, customer feedback, and outstanding follow-ups.Maintain confidentiality of customer information, pricing, commercial terms, and company records.Follow company policies, customer-service standards, health and safety requirements, data-protection procedures, and applicable UAE regulations.Identify opportunities to improve showroom presentation, customer experience, lead management, and retail-service efficiency.RequirementsBachelor’s degree or equivalent qualification in Business Administration, Marketing, Retail Management, Hospitality, Communications, or a related field is preferred.3+ years of professional experience in retail, showroom sales, hospitality, customer service, luxury retail, automotive, real estate, consumer products, or a related customer-facing environment is preferred.Strong customer-service and client-engagement skills with a polished and professional approach.Excellent spoken and written English communication skills.Arabic, Mandarin, Hindi, Russian, French, or other additional languages are advantageous.Confident and personable communication style with strong interpersonal skills.Strong understanding of customer needs, lead qualification, appointment management, and retail-service processes.Excellent attention to detail when handling customer records, appointments, product information, and follow-ups.Ability to work independently while collaborating effectively with sales, marketing, operations, and management teams.Strong organizational, multitasking, and time-management skills.Comfortable working in a fast-paced showroom environment and handling multiple customers simultaneously.Proficiency in Microsoft Office, Excel, Outlook, Google Workspace, CRM, POS, and retail-management systems.Experience with Salesforce, HubSpot, SAP, Oracle, Shopify, or comparable platforms is advantageous.UAE or GCC retail and customer-service experience is highly advantageous.Experience working with premium, luxury, automotive, technology, property, furniture, energy, or lifestyle products is advantageous.Retail, hospitality, customer-service, or sales certifications are advantageous but not required.What We OfferFlexible part-time hybrid working opportunities in Dubai within a professional customer-facing environment.Competitive compensation aligned with experience, client-service expertise, and retail responsibilities.Opportunity to develop expertise across showroom operations, client advisory, retail sales, customer experience, CRM, and relationship management.Exposure to diverse customers, premium products, business partners, sales professionals, and commercial opportunities.Professional development opportunities and continuous learning in retail strategy, product knowledge, customer engagement, sales technology, and showroom operations.A professional and collaborative workplace where hospitality, presentation, customer satisfaction, teamwork, accountability, and commercial performance are highly valued.