Showroom Supervisor

Syarah is on a mission to change how people buy their cars in Saudi Arabia and the Middle East. We offer buyers an end-to-end digital car-buying experience, allowing them to purchase their next car from the comfort of their living rooms. Behind the scenes, we build systems to manage the sourcing, inspection, photography, merchandising, reconditioning, financing, insurance, shipping, and many other aspects of the car-buying journey.Our goal is to transform car buying into an experience of delight, comfort, and peace of mind.We are looking for an ambitious, competitive, and growth-minded Showroom Supervisor to lead our showroom sales team, drive sales performance, and ensure an exceptional customer experience. The ideal candidate will be responsible for supervising daily showroom operations, supporting the sales team, achieving sales targets, and ensuring that customers receive a smooth and professional buying experience.ResponsibilitiesSupervise and manage the daily activities of the showroom sales team to ensure smooth and efficient operationsSet daily and monthly sales targets for the sales team and closely monitor performance against KPIsLead, coach, and motivate Sales Officers to achieve individual and team sales targetsMonitor customer traffic, leads, follow-ups, conversions, and overall showroom sales performanceEnsure customers receive a professional, welcoming, and high-quality experience throughout the buying journeySupport the sales team in handling complex customer inquiries, negotiations, complaints, and escalationsEnsure that Sales Officers clearly explain vehicle features, specifications, pricing, financing options, and the purchasing process to customersMonitor and support vehicle inspections and test drives, ensuring that all showroom procedures and safety requirements are followedReview and ensure the accuracy and completeness of customer and sales documentation required for the showroom and financing processSupport the team in negotiating vehicle prices and trade-in values while ensuring alignment with company pricing and profitability guidelinesCoordinate with management, vehicle owners, finance companies, and other internal teams to ensure the timely completion of sales proceduresWork closely with the procurement and sales teams regarding vehicle pricing and supplier negotiations to maximize company profitabilityTrack sales pipeline and follow up on pending deals, ensuring opportunities are progressed and closed in a timely mannerAnalyze sales performance and prepare regular reports on sales results, conversion rates, customer feedback, and team performanceIdentify areas for improvement and implement actions to increase showroom sales, customer satisfaction, and team productivityConduct regular team meetings, provide performance feedback, and support the development of Sales Officers through coaching and on-the-job trainingEnsure compliance with company policies, sales procedures, and customer service standardsFollow up with previous customers to ensure satisfaction, encourage customer retention, and address any post-sale concernsCoordinate with relevant departments to resolve customer issues and ensure a smooth post-sale experiencePerform any other duties related to showroom sales and operations as assigned by managementRequirements3-5 years of experience in sales, preferably within the automotive industry, with previous supervisory or team-lead experience preferredProven ability to lead, motivate, and manage a sales teamStrong knowledge of automotive sales, vehicle specifications, pricing, and the car-buying processStrong negotiation, persuasion, and closing skillsExcellent verbal and written communication skillsStrong customer service and relationship-management skillsStrong leadership, coaching, and problem-solving abilitiesStrong understanding of sales KPIs, targets, conversion rates, and sales performance managementExcellent time-management and organizational skills, with the ability to prioritize tasks and work in a fast-paced environmentProfessional appearance and strong interpersonal skillsGood computer skills and proficiency in Microsoft OfficeProficiency in English is essentialAbility to work effectively under pressure and take initiative to achieve business objectives