Showrooms Manager

Sales and Client ExperienceManage the full client journey from first inquiry to post-sale follow-up, including private showroom tours and by-appointment VIP visitsBuild and maintain relationships with high-net-worth clients, interior designers, and architects who specify the Company's pieces for residential and hospitality projectsDrive showroom sales targets across in-house collections and partner brands Handle bespoke and made-to-order requests, coordinating timelines with suppliers or the relevant design houseShowroom OperationsOversee daily showroom operations ensuring presentation meets brand standards at all timesManage inventory levels, stock rotation, and coordination with warehousing/logistics for large furniture piecesEnsure merchandising and floor layouts reflect seasonal collections and any new brand collaborationsMaintain showroom health & safety and manage vendor/contractor relationships (cleaning, maintenance, display fixtures)Team ManagementRecruit, train, and manage showroom sales consultants and support staffSet individual and team sales targets, and run regular performance reviewsDeliver ongoing product knowledge training, especially around collaborating luxury brands' collectionsManage staff scheduling, particularly around private client appointments and eventsReporting & AdminTrack and report on sales performance, footfall, and conversion rates to senior leadershipManage showroom budget, including local marketing spend and event costsMaintain CRM records for client preferences, past purchases, and follow-up cadence