Site Operations Manager (Bilingual Mandarin)

Fulfillment Node Operations ManagerWe’re looking for an experienced Fulfillment Node Operations Manager to lead end-to-end fulfillment operations and ensure a safe, productive, and efficient work environment.

Key Responsibilities

Manage end-to-end e-commerce fulfillment operations, including inbound, picking, packing, and outbound.Own operational KPIs, productivity, quality, safety, and cost targets.Support capacity planning, peak-season planning, and long-term operational strategy.Drive continuous improvement initiatives to optimize processes and productivity.Lead strategic projects with network-wide operational impact.Manage relationships with 3PL providers, vendors, and cross-functional teams.Establish and monitor metrics for safety, quality, productivity, and customer experience.Lead, coach, and develop team members while setting clear performance expectations.

Requirements

Bachelor’s degree in Business, Logistics, Operations, Engineering, or a related field, or equivalent experience.5+ years of experience managing 3PL providers/vendors.Strong project management and continuous improvement skills.Experience managing inbound, outbound, fulfillment, or quality operations.Strong understanding of operational KPIs, capacity planning, cost management, and problem-solving.Proven experience in operations management.Bilingual in Mandarin and English with the ability to communicate effectively with internal teams, vendors, and business partners.Preferred:Lean Six Sigma, Kaizen, or continuous improvement experience.Experience creating SOPs, training materials, and process documentation.📍 Location: Houston, TX