Site Services Manager - AMacs1968

We are recruiting a technically experienced Site Services Manager to lead a Repairs team and take ownership of customer service, warranty performance, technical investigations and larger repair and improvement projects.This is a broad, hands-on role for someone who can manage technical people while remaining closely involved with customers and operational delivery. You will oversee the team’s performance, one-to-one meetings, development needs and internal processes, as well as handling escalated customer issues and maintaining relationships with key accounts.You will monitor warranty claims, failures and associated costs, investigate recurring equipment problems and provide clear root-cause information to Quality, Maintenance and Technical teams. You must be able to understand engineering reports, technical documentation, drawings and specifications and use that information to improve product, installation and service performance.The role also includes managing larger repair, refurbishment and upgrade projects. You will coordinate customers, engineers, suppliers and subcontractors, control budgets and timescales, and ensure work is completed safely and to the required standard.Commercial responsibility is an important part of the position. You will conduct customer site surveys, identify opportunities for repairs, upgrades and additional works, support quotations and proposals, and help develop service and project revenue. You will also assist with invoicing, debtor queries, warranty expenditure and contract profitability.Applicants must have:Experience in a technical, engineering, maintenance, facilities or field-service environment.Previous responsibility for managing technical staff or supervisors.Practical knowledge of repairs, maintenance, warranties and customer-support processes.Experience investigating equipment failures and carrying out root-cause analysis.Experience delivering technical projects involving budgets, timescales and multiple stakeholders.Strong customer-facing experience, including handling escalated issues.Commercial awareness and evidence of contributing to business development or additional revenue.A full UK driving licence and availability for occasional travel to customer sites across the UK.Experience with gates, barriers or related equipment would be useful but is not essential.The normal working hours are 8.30am to 5.00pm, although flexibility will be required when necessary to fulfil the responsibilities of the role.When applying, please include clear examples of the technical teams you have managed, the equipment or services you supported, warranty or failure investigations you completed, and any repair, refurbishment or upgrade projects you delivered.