Skilling Support Manager

Translate Nigeria BPO operator capabilities and workforce profiles into structured role and skill specifications to inform training pathways, assessments, and job-readiness standards. Work with research, monitoring and evaluation, policy, and program teams to capture and document Nigeria market insights. Lead Nigeria-facing supply-side engagement to build the capacity and readiness of Nigeria-based operators and program beneficiaries to access local and international outsourcing opportunities. Develop and execute a Nigeria market engagement strategy targeting priority BPO operators, ecosystem conveners, training institutions, and strategic partners. Build and maintain a structured Nigeria stakeholder CRM covering operators, training providers, government agencies, business networks, and ecosystem actors. Manage a Nigeria operator pipeline with clear stages, ownership, follow-up actions, and documented conversion notes. Design and coordinate Nigeria-focused convenings, including operator roundtables, webinars, briefings, and knowledge-exchange sessions. Coordinate event logistics and follow-up in collaboration with partners and vendors, ensuring clear documentation and outcomes tracking. Facilitate operator–buyer matching processes in coordination with delivery partners and internal PMO teams. Prepare operator-facing materials, including capability summaries, role profiles, and pilot scoping documentation. Support communications alignment by working with the Communications team to ensure Nigeria-facing collateral and announcements follow approvals and brand standards. Maintain audit-ready documentation for all Nigeria engagement activities, including contact logs, meeting notes, event records, and follow-up actions. Provide regular pipeline and market insight updates to leadership, highlighting risks, opportunities, and recommended actions. Bachelor's degree in business, international relations, economics, communications, development studies, or a related field (a master's degree is an added advantage). Minimum of 5–7 years of experience in business development, partnerships, employer engagement, or market development, preferably within outsourcing, BPO, technology services, workforce development, or impact sourcing. Demonstrated experience convening stakeholders and managing structured engagement or sales pipelines. Strong documentation and reporting discipline with experience producing briefs, trackers, and stakeholder summaries.