SME Operations Manager

The target of the SME Operations Manager is taking the lead of achieving strategic operational goals on a continuous basis, driving cost-efficient and effective back-office operations for all SME business (B2B currently and potentially into the B2C market) by automating and continuously improving mass processes and taking the operational business lead in identifying & implementing innovative solutions within the technology landscape, whilst participating actively in the deployment of the new SME growth strategy. The role is key for implementing transformational changes across the operational and technology landscape ranging from operational efficiencies, to product and process automation, using an Agile change management approach (SCRUM), through to the promotion of a commercially aligned accountability culture.

Responsibilities

Manage Verification, Switching, Billing, Resignation and Complaints teams within the SME OperationsTake the lead in planning and executing OKRs within SME Operations team, make sure that it’s aligned with Digital and SME StrategyTake an active part in implementing agile methodology (SCRUM) as well as project management tools (JIRA) within organisation Co-lead major IT implementation and roll-out projects; very close cooperation with the IT, Sales Automation, Project Management Office and Product Owners of strategic applications Support Business Development Team in creating and onboarding new products and new document’s templates (including agreement, annex etc.) Experience & qualifications:Post-graduate education in operational excellence or project management (e.g., Kaizen, Six Sigma, agile, waterfall methodologies, PRINCE2) would be an advantageExperience in implementation of new systems and technologies will be an important plus Ideally 3-5 years of experience as an Operations Manager / Customer Solutions Manager responsible for handling mass processes and driving a client centric model and managing double digit sized ops teamsTargeting 5-8 years of experience in B2B operations, preferably in Fintech / Telco / E-commerce & Logistics or the Energy SectorProven experience in project management - with a track record of driving major IT implementation projects (operations specific) in close cooperation with Tech TeamsExperience with large multi-linked IT systems, including CRM and Billing