SOC Manager

About the RoleKalSoft is looking for an experienced SOC Manager to oversee the effective and continuous operation of the SOC across onsite and remote shifts. The role involves managing SOC performance, leading L1/L2 Analysts, overseeing incidents and escalations, and coordinating with key stakeholders.Key ResponsibilitiesOversee day-to-day SOC operations and ensure adherence to defined SLAs and reporting standardsLead and mentor L1/L2 SOC Analysts, assign workloads, and review escalationsCoordinate with Mala'a management and engineering teams to improve detection, rule tuning, and escalation processesReview security incidents for accuracy, completeness, and timely closurePrepare weekly and monthly operational reports covering incidents, trends, and recommendationsAct as the primary point of contact for SOC performance, incidents, and escalationsDrive continuous improvement through process documentation and playbook enhancementDeliverablesSOC operational reports with documented shift handovers and escalation trackingReviewed incident investigations and monthly performance dashboardsRoot-cause analysis and lessons-learned reports for major incidentsRequirements10+ years of experience in SOC, Cybersecurity, or Security OperationsStrong experience in SOC management and security incident handlingExperience leading and mentoring L1/L2 SOC AnalystsStrong communication, analytical, and stakeholder-management skillsCISSP, CISM, GIAC (e.g., GSEC), and/or relevant ISACA certifications.Experience with SOC processes, security monitoring, incident response, and SLA management