Social Media Account Manager

We're looking for someone who can confidently manage multiple client accounts and campaigns simultaneously, lead social media strategy and content execution, develop competitive RFP proposals, and contribute to new business acquisition and existing account growth. With strong agency experience across FMCG, retail, automotive, jewellery, and lifestyle sectors, you'll be responsible for translating client briefs into impactful campaigns while ensuring seamless day-to-day social media management, creative excellence, client satisfaction, and measurable results.Social Media Management Manage multiple social media accounts, including content scheduling, publishing, calendars, and campaign timelines.Oversee copywriting, community management, audience interactions, and timely query escalation.Monitor trends, competitors, and brand sentiment while ensuring content quality, brand consistency, and publishing accuracy. Integrated Campaign & Account ManagementManage multiple client accounts and campaigns from briefing and planning through execution and reporting.Develop integrated campaigns across social media, digital marketing, PR, influencers, and activations.Maintain client relationships, manage approvals and expectations, and drive client satisfaction and retention.Creative Strategy, Content Planning & DirectionLead campaign ideation, storytelling, content strategies, and creative planning aligned with client objectives.Direct the development of videos, reels, photography, graphics, and other digital content.Guide creative direction and content calendars using platform trends, cultural insights, and consumer behaviours RFP Development, Proposals & Pitch ManagementLead strategic and creative responses to client RFPs, developing campaign concepts and recommendations.Prepare pitch decks, content strategies, campaign plans, and proposed deliverables with cross-functional teams.Participate in client pitches and ensure proposals are compelling, relevant, and commercially viable. New Business Development & Account GrowthIdentify prospective clients, qualified RFPs, and new business opportunities through outreach and lead generation.Support credentials presentations, client meetings, pitch submissions, and pipeline management.Drive account growth through client retention, upselling, cross-selling, and integrated service opportunities. Influencer & Creator Campaign ManagementDevelop influencer strategies, oversee creator selection, and define campaign briefs and deliverables.Coordinate with influencer teams to ensure effective execution across client accounts and activations.Evaluate campaign performance against reach, engagement, views, and other agreed KPIs. Creative Team Leadership & Cross-Functional CoordinationLead creative brainstorming, content planning, and strategic briefing sessions.Manage task allocation, workflows, timelines, and deliverables across three creative resources.Coordinate with PR, digital marketing, influencer, and events teams to ensure efficient execution and consistent quality.Social Media Monitoring, Analytics & ReportingTrack audience growth, engagement, reach, impressions, conversions, and campaign KPIs.Analyse platform insights, competitor activity, and social listening data to identify opportunities.Prepare monthly reports, present insights to clients, and recommend performance improvements.What We're Looking ForMinimum 5 years of relevant experience, with strong agency experience essential.Proven ability to manage multiple social media accounts, brands, campaigns, and projects simultaneously.Strong hands-on experience in social media management, publishing, scheduling, caption writing, community management, and performance monitoring.Experience developing creative concepts, strategic content calendars, campaign plans, and integrated marketing strategies.Proven experience preparing RFP responses, pitch presentations, and creative proposals.Familiarity with social media management and reporting tools such as Meta Business Suite, Sprout Social, Hootsuite, and relevant analytics platforms.