Social Media Agent

Responsibilities:Respond to customer inquiries across social media platformsManage comments, mentions, and direct messages on X (Twitter)Handle customer complaints professionally and in a timely mannerEscalate complex issues to the relevant teamsEnsure a high level of customer satisfaction and experienceRequirements:Previous experience in social media management or customer serviceExcellent communication skills (Arabic fluent, English is a plus)Ability to multitask and work under pressureStrong familiarity with X (Twitter) and online engagementDiploma or Bachelor's