Social Media and Community Manager

Social Media and Community ManagerAbout Our BrandWe are a luxury skincare brand, devoted to targeted skincare solutions that address how skin cells age and how best to protect and revitalize the complexion and skin microbiome. Our products are sold direct to consumer via our brand website, Amazon, and at specialty retailers and spas, globally.About the RoleWe're looking for a Social & Community Manager to join our Marketing team and help build, engage, and nurture the communities that have formed around our brand. Reporting to management, you'll be voice of our social presence, creating meaningful content and a natural relationship builder who thrives in fast-paced environments with a genuine passion for social media and connecting with people.This pivotal role is perfect for someone who is eager to join an established, but small luxury skincare brand, helping to envision new and creative ways to engage, educate and inspire people about our unique products, and approach to healthy skin.This role is ideal for someone who understands the beauty and lifestyle consumer, stays current on industry trends, and enjoys working with brands that create engaging consumer experiences.Industry Experience:We especially encourage candidates with experience in the beauty, skincare, cosmetics, luxury, lifestyle, consumer products , or influencer/creator industries to apply.What You'll DoContent Creation and Social Media Support: Stay plugged into emerging trends and adapt / develop content quickly to capitalize on new opportunitiesExperience managing creators and partnerships, identifying and cultivating a selective community of creators (including dermatologists, aestheticians, and luxury lifestyle voices).Manage the creation & posting of engaging, on-brand content across platforms including Instagram, TikTok, and Facebook, writing compelling captions and copy that reflect brand voice and drive engagementBuild 30–60-day content calendars aligned to product launches, skincare seasons, holidays, and cultural moments relevant to a luxury skincare audience; Use content scheduling and management tools such as Later, Sprout Social, or similar platforms. Collaborate cross-functionally with creative, marketing, and product teams to align social content with broader campaign initiatives.Shoot and edit short-form video content optimized for Reels, TikToks, and StoriesBasic proficiency in editing tools such as CapCut, Adobe Premiere, or similar appsReporting (weekly/monthly/YTD): Track and analyze social performance metrics and creator content performance against partnership investment in order to regularly optimize engagement, reach, and overall social presence.Reactively engage with users on tagged posts, comments, and mentions across all social platforms (collaborating with customer care as needed)Monitor and engage in general skincare, health/wellness and trending conversations where the brand can organically insert its voiceConduct ongoing social media research to identify how target audiences are discovering and engaging with luxury brands, & content while building awareness of algorithm changes in reach and visibility.Create and execute strategies that grow and optimize the Affiliate Program (Impact, LTK, ShopMy, YouTube), supporting creator community, as well as select loyalty partners. Negotiate commissions, performance goals, and generate program reports (monthly/YTD).What You'll Bring3-5 years of social media and community management experience, ideally with beauty, skincare, or luxury lifestyle focus.Bachelor's degree preferredExceptional written and verbal communication skills with a warm, authentic voiceStrong multitasking abilities and comfort working independently across multiple platformsProven relationship-building skills and genuine enjoyment of connecting with peopleExperience in scrappy, fast-moving startup environmentsDeep understanding of social media platforms and community dynamicsExperience with analytics tools beyond platform tools, as well as scheduling, and creative organizational tools.You are an excellent communicator — a good listener who can empathize with our users, manage user feedback, be responsive, and offer support so that we can improve the user experience for our community.Some experience in content creation (photography, graphics, video, and editorial/ visual skills) and scheduling content on multiple platformsMust have a basic understanding of editing social first contentPassion for beauty, skincare and enthusiasm for learning on the job.Are a fluent English speaker and writerPreferred knowledge of:Beauty and skincare market trendsConsumer brand storytellingProduct launchesLuxury or premium consumer brandsWhat Success Looks LikeConsistent growth in community size and engagement across all platformsPositive social sentiment and strong brand perceptionImproved content engagement metrics over timeBuild/Deepen relationships between the brand and our most loyal customersTimely and effective resolution of community issues in partnership with the Customer Service teamTools & Tech SkillSocial medial platform tools: Meta business suite, TikTok Creator, YouTube StudioContent & Calendar Management: i.e., Later, Sprout or similar toolsAnalytics tools: Platform analytics, Google Analytics, and ability to train on new platformsDesign/Production: Proficiency/Familiarity with Canva, CapCut, Adobe Premiere, or similar appCompensationBase Salary: $65k - $90k - Commensurate with experiencePerformance Bonus: This role is eligible for an annual bonusHealth, dental, & vision: Employer contributedFree Product Allowance: Quarterly allowanceVacation Days