Social Media Moderator

Company Description MRSA (Medical Resell & Supply Agency) is a leading Egyptian company specializing in the sales and distribution of advanced medical equipment and integrated healthcare solutions. Since 2017, the company has focused on innovative technologies, including portable handheld ultrasound devices and specialized ophthalmology equipment that enhance diagnostics and patient care across Egypt. MRSA supports healthcare professionals with mobile, precise imaging tools and a wide range of ophthalmology devices, from diagnostic instruments to surgical solutions. Its services extend beyond product sales to include after-sales support, technical assistance, and ongoing training delivered by experienced medical professionals and biomedical engineers. Candidates can learn more about MRSA’s offerings via its website and social media channels.Role Description The Social Media Moderator role at MRSA EGYPT is a full-time, on-site position based in Cairo, Egypt. The moderator will oversee MRSA’s social media channels, monitor comments and messages, and ensure timely, professional responses aligned with the company’s brand and communication guidelines. Daily tasks include reviewing user-generated content, moderating discussions, escalating sensitive issues, and reporting any policy violations or potential reputational risks. The role also involves collaborating with marketing and sales teams to support campaigns, share product updates, and maintain consistent, accurate information across platforms. The moderator will track engagement metrics, provide feedback on audience trends, and contribute ideas to improve online community experience and support customer education about MRSA’s medical solutions.Qualifications Strong skills in Social Media Marketing and Digital Marketing, with the ability to support campaigns and increase audience engagement.Experience in Social Media Content Creation and Marketing to help maintain consistent, informative, and brand-aligned messaging.Excellent Communication skills, including clear written communication in en_US and Arabic, and professional online interaction.Attention to detail and ability to enforce community guidelines and moderation standards fairly and consistently.Familiarity with major social media platforms (e.g., Facebook, Instagram, LinkedIn) and their moderation tools.Ability to work on-site in Cairo, Egypt, collaborate with cross-functional teams, and manage multiple conversations simultaneously.Previous experience in social media moderation, customer support, or community management is preferred.Interest in or exposure to the healthcare or medical devices sector is an advantage.